Im stunned people are defending this "marketing" guy. People will defend anything i guess.
I'm suprised more by N-Control being let off so easily in this, not that i'm calling for people to go to town on them like this guy, but just the whole "It was this Paul guy acting alone" sort of attitude.
It's N-Control's business, they should know exactly whats going on, yet it seems they've sat in the background not taking any interest in how this guy has handled their customer service (one of the most important aspects of running a business -- or as we've seen, things can get pretty ugly when you're talking to customers). Their statement didn't give any indication as to why that is, the comment on wanting to give him a chance doesn't exactly sit right with me, if thats the sort of person you were hiring to be the first point of contact with your company, call me crazy, but i'd want to be checking how the whole operation was doing on a regular basis; wanting to know of issues, seeing emails etc.
Then there's the whole thing with Brandon Leidel stating he warned them about OceanMarketing (more specifically, Paul) and they even stated it was part of the reason they walked away aswell - that would set alarm bells ringing straight away, yet instead of that they put him in charge of running a large chunk of the business.
At the end of the day, Paul Christoforo made his own problems. As I said earlier in the thread, if he was slightly more respectful to the very customers who were keeping him in a job, the whole mess would have been avoided.
But, N-Control are also to blame for this and they should have to build their reputation back up, afterall its
their business which has been so rubbish to customers (and that includes constant delays which is also down to them and not marketing -- I understand it can happen, but by the sounds of things, they havent been keeping anyone informed). They can't simply shirk the blame because they hired out someone else to deal with customers instead, thats not how it works in business. I can see that it's all about damage control at this point, but they're wrong when they say it shouldnt reflect badly on their product -- again, I said it earlier, but customers do not care if it's 2 companies dealing with manufacturing and customer service, thats not for the customer to know, if one is terrible, then the company as a whole (which the blame will go onto the product thats being purchased) is terrible.
The one plus for them is that the name N-Control has not been dragged through the mud so much, they're lucky most people are focusing on "OceanMarketting". Again, it's not a call to boycott it anything like that, the people who are part of N-Control may be great people who just don't understand how badly this sort of thing affects them, but sadly they are still to blame aswell and will have to deal with fixing the reputation of their products and rightly so.
