Holy shit... the end of the interview is crazy. What Phil said about consoles and his competitors. Wow.
Him saying that people have already built their digital libraries is true though. It's the reason why you see so many PC players pissed off at Epic when they money hat a game into their store. People have already large libraries in Steam, they don't want to fragment it to several different stores and platforms.
My friend who is exclusively a PS guy wants to play Starfield, but is kinda annoyed that he has to buy a Xbox for that cause he has a massive digital library of games on PS. It's not about the money, it's about fragmenting your library. And he's not sure if he will bother to do that.
So Phil is partly right that if they suddenly released several massive hits, it wouldn't be a massive shift cause Sony already has a bigger player base and people have built their libraries in their system and don't want to to suddenly start building a new digital library in another platform. A lot of people just skip those games.
That's why he said losing last gen was such a major hit cause it was the generation most people built their digital libraries.
Hell I skip a lot of big games every year cause I just want to play everything on Steam and if it isn't there I just can't be arsed to get it somewhere else.
I feel like the more we shift into digital libraries the bigger this issue will be.