Submitted a support ticket about the crate that i'm missing because the game decided not to give me it, and they basically just said "It's a bug, we'll fix it, eventually" and that was it...i don't think that's good enough, really. The game is in early access so yes, there will be bugs and it happening isn't unreasonable, but to have a player's item that has a monetary value that they're profiting from the sales of just vanish and then to not replace isn't a good thing. It's not as if the crate actually cost me anything, but i just expected them to not be so dismissive of the problem and provide another crate because it goes somewhat beyond just being an in-game system.