Waylon Drums
Member
Let me tell you guys: I have been beyond impressed with my customer service in regards to my busted console. After my conversation with the support rep, a pre-constructed box with directions arrived 3 days later. Personal error aside (I kept forgetting to print off my digital receipt from Best Buy at work--I don't have a printer), I was finally able to ship off my box on Monday, and received confirmation that my new headset is on the way and should be here by Saturday. In total, this thing from beginning to end took me less than 10 days.
10/10
I had a weird smear thing on my lenses and I felt like I was having tracking issues AND I also saw that my headset was cracking so I walked into a Best Buy and walked out with a new PSVR after ordering online.
P.S. There are areas on the headrest that look vaguely like cracks, if you're a moron, but that is not the case. Learned that with the second headset. Just a design thing.