Really wish I could play episode 2. The $19.99 season pass still isn't letting me. Don't think I'm ever buying an episodic game day 1 again if this is what I have to deal with.
You and me both, I am chatting with Sony right now about this. Fucking infuriating. My transcript from Sony. I think I may just buy my stuff on Xbox for now on if I can.
Edited: Hello, My name is "edited" how may I assist you today?
You: Hello "edited", I am having problems with Resident Revelations 2. I purchased the Season Pass for the game after purchasing the first episode and am unable to download the new episode that came out yesterday.
Edited: I'd be happy to look into this for you today.
Edited: Although you have entered information about a SEN account before this chat, could you please provide the following to confirm the *exact* account you need assistance with?
- First and Last Name on account
- Sign-In ID (email address)
- Online ID
Edited: Thank you for your information.
Edited: Let's do some steps.
Edited: Please go to settings>PSN>restore licenses>set your console as your primary.
You: ok did both
Edited: Please go to the store and try to download from there.
You: still not working
You: It is still trying to charge me for the episode
Edited: Try to download it from here:
https://store.sonyentertainmentnetwork.com/#!/en-us/home/games
You: That does not work either
You: still trying to charge me for the episode
Edited: Let mecheck.
Edited: Go to Settings > System Storage Management > Applications
Select a game title and press OPTIONS
Select "Delete" and press X
You: I already tried redownloading it this morning, it still didnt work
Edited: Locate the game in the library and select "Download" to reinstall it. For DLC, scroll down to "Related Items" and press X. Then select "My Add-Ons" and press X. This should provide a list of DLC that you own for the selected game title. Select the "Download" buttons beside an individual DLC item and press X.
You: I already did that before starting this chat
You: it didnt work
Edited: Let's do some steps.
Edited: Turn off the PlayStation 4 by pressing the power button on the front panel. The power indicator will blink for a few moments before turning off.
Once the PlayStation 4 is off, press and hold the power button. Release it after you've heard two beeps: one when you initially press, and another 7 seconds later.
Connect the DualShock 4 controller with the provided USB cable and press the PS button on the controller.
You: ok
You: now what?
Edited: Select option 5 rebuild database please.
You: ok it is done
Edited: Go to the library and try to download it.
You: nope still trying to charge me
Edited: Let me check.
Edited: In this case it appears like a licenses issue, my recommendation could be to try again later.
Edited: Is there anything else I can assist you with today?
You: well I mean I spent my money on something that doesn't work, so leaving this unsolved is annoying
Edited: Sorry for the inconvenience I already reported your issue and my recommendation is to try again later.
Edited: Have a wonderful day and thanks for contacting us.