Hello,
Your case is being processed. Due to the over whelming number of folk that have been affected by this issue, we are taking care of folk in order of their responses. Know that we will be in contact with you when your case is resolved.
Your customer number is ***************
Please refer to case #:: ********* if you have any further questions.
Please include all previous replies when/if responding to this message.
Best Regards,
Matthew A. at Warner Brothers Technical
legorockband_support@aqinc.com
-----------------------
Hello, I was just wondering whether or not the case was still being processed? I hadn't heard back yet.
Thanks,
**********
________________________________________
From: ***********
Sent: Sunday, October 31, 2010 12:41 PM
To:
legorockband_support@aqinc.com
Subject: RE: In response to your LEGO Rock Band question, your case #: ************
Hello, I've attached scans of the disc, the insert, and my receipt.
I have the game for Xbox 360. My gamertag is *********. My email address is ********* Thank you for taking care of this ASAP.
****************
________________________________________
From:
legorockband_support@aqinc.com [legorockband_support@aqinc.com]
Sent: Sunday, October 31, 2010 12:32 PM
To: ***********
Subject: In response to your LEGO Rock Band question, your case #: ***************
Hello,
This occurs when you have actually successfully redeemed the code, but because of issues with the browser, such as using ad-blocking software that blocks the display of the code or generates an error that the code is invalid, or an issue with the website, the code is not displayed.
Also please note in your reply what platform this was for (PS3 or Xbox 360)
Please note that rented copies or used copies are not eligible for a code. The code is only provided for the original purchaser of a new game purchase. Please provide the following in order to obtain a code.
a. A dated proof of purchase (receipt, invoice) showing the purchase of a NEW copy of the game(not a rented or used copy, nor a copy purchased from Ebay).
b. Your gamertag for Xbox Live, or your profile for the PSN.
c. Your email address
d. A scan of the package and game disc(s).