Tell them your console was stolen.
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Sold my PS4 on eBay to cover my Pro, buyer is claiming it's console banned, what do?
- Thread starter Vashetti
- Start date
Tell them your console was stolen.
lol
Jawbreaker
Member
Oh man, that's a nightmare to deal with when you're an ebay seller. This is why I've resigned myself from ever selling anything expensive on that site.
Nuts.Pistachio_Nuts!
Member
Can't u contact Sony to get number of console u previously had ur acct on?
LordOfChaos
Member
Sucks man. You should always take as much pectoral evidence as possible selling on Ebay, and try to set filters to weed out shitty/new accounts. It's very very heavily a buyers market.
You have a fair amount of what should be done though. You don't have the serial number, but do not let him or eBay know that obviously. Try to get it from Sony, but regardless, call the bluff and ask for the serial number and the notification that it's banned in one picture.
You have a fair amount of what should be done though. You don't have the serial number, but do not let him or eBay know that obviously. Try to get it from Sony, but regardless, call the bluff and ask for the serial number and the notification that it's banned in one picture.
Boss Mog
Member
I hate to tell you this OP but you're pretty much screwed. eBay always sides with the buyer. One time, about a year ago, I sold a DVD boxset and there was a small crease on the outer box that was due to a manufacturing defect (you could tell there was no way that the crease was made by man), and they guy I sold it to bitched about it, I was like "fine, whatever" and said I'd refund him if he sent it back and he sent it back to me all fucked up, but the box he shipped it back in was pristine which means it didn't happen during shipping, it was this guy that deliberately fucked up the boxset packaging (maybe that's why he wanted to return it?) and so I called eBay saying I didn't want to refund him because he sent me back damaged goods and they were like: "it doesn't matter, he had a tracking number proving he sent it back and that's all that matters". And so I ask this supervisor lady "what if he had mailed me a box of rocks, would I still need to refund him?" and she actually said "yes, absolutely".
After that I've been somewhat wary of using eBay to sell stuff but the thing that sucks for me if due to some really unfortunate circumstances I'm gonna have to sell almost everything I own by the end of this month, including a lot of games and systems and I'm probably gonna have to use eBay sadly and I'm really scared about buyers trying to scam me. Maybe I should try the Buy/Sell thread here, I don't know if stuff sells there if its close to eBay going rates or if people are just after the bargains.
After that I've been somewhat wary of using eBay to sell stuff but the thing that sucks for me if due to some really unfortunate circumstances I'm gonna have to sell almost everything I own by the end of this month, including a lot of games and systems and I'm probably gonna have to use eBay sadly and I'm really scared about buyers trying to scam me. Maybe I should try the Buy/Sell thread here, I don't know if stuff sells there if its close to eBay going rates or if people are just after the bargains.
Jack Scofield
Member
Tell the guy he needs PS+ to access online. If he continues to say that the console is broken unlink PayPal from your eBay account, close your eBay account and vanish in the wind. If you're telling the truth this dude is trying to scam you. Screw him.
Good chance they will actually ban the console for real... Which would justify buyers claim.
3rdamention
Member
I already stated this before at the end of Page 1, but I am going to post again.
If he does return it, video you opening the entire box, from beginning to end, uncut and unedited. He could simply return a brick in your PS4 box and, as myself and others have stated, Paypal and Ebay always side with the buyer. It sucks!
If he has a delivery confirmation number, showing he sent something to you, even if it is a brick in the box or something of comparable weight, ebay and payapl will close the case in his favor. He has your PS4, you have a brick in a box.
You need to contact Sony, tell them what you told us, you sold it to him, he is saying it is banned, you should have your PSN email, password, the info you signed into that PS4 with, they should at least be able to tell you if the console is banned, even if they cannot share the serial number. If Sony agrees with you, saying your console isn't banned, save that correspondence for your evidence to debate his claim.
If he does return it, video you opening the entire box, from beginning to end, uncut and unedited. He could simply return a brick in your PS4 box and, as myself and others have stated, Paypal and Ebay always side with the buyer. It sucks!
If he has a delivery confirmation number, showing he sent something to you, even if it is a brick in the box or something of comparable weight, ebay and payapl will close the case in his favor. He has your PS4, you have a brick in a box.
You need to contact Sony, tell them what you told us, you sold it to him, he is saying it is banned, you should have your PSN email, password, the info you signed into that PS4 with, they should at least be able to tell you if the console is banned, even if they cannot share the serial number. If Sony agrees with you, saying your console isn't banned, save that correspondence for your evidence to debate his claim.
Devilgunman
Member
That won't work if that buyer is reading this very thread, ain't it?
Also, how can Sony check the banned serial for the console for OP if he doesn't have the serial number on hand?
In addition to what was mentioned above, I typically send a message through ebay letting the buyer know that I have shipped out their purchase specifically mentioning the console ID and serial numbers.
Best of luck, I hope this works out for you.
1.21Gigawatts
Banned
I have never had a positive experience with eBay in my life.
Sorry OP.
Sorry OP.
RichiRamjag
Member
Whatever you do, keep acting like you have the serial number and let them know that you will expect them to match upon return.
Hopefully, that's enough to dissuade a scam.
I sold some ray-bans as used one time. Because I had the box, I packed them in it. Guy contacts me after arrival and says the box was destroyed. I told him to send pics of the damaged products and I'd do a claim. This fool tells me it was just the box for the glasses, not the glasses... I couldn't imagine how the box would be destroyed, but the glasses fine. I let them know that as a used product I didn't even have to include the box, but ended up having to give a partial refund due to his threats of feedback. Personally, I don't sell much on there anymore. Too much power to the buyers.
Hopefully, that's enough to dissuade a scam.
I sold some ray-bans as used one time. Because I had the box, I packed them in it. Guy contacts me after arrival and says the box was destroyed. I told him to send pics of the damaged products and I'd do a claim. This fool tells me it was just the box for the glasses, not the glasses... I couldn't imagine how the box would be destroyed, but the glasses fine. I let them know that as a used product I didn't even have to include the box, but ended up having to give a partial refund due to his threats of feedback. Personally, I don't sell much on there anymore. Too much power to the buyers.
alexbull_uk
Member
That's why it's a bluff.
3rdamention
Member
Tell them the truth? You aren't doing anything wrong, you just sold your console. Hell, tell them what you told us, you sold it TO BUY ANOTHER PS4, a PS4Pro. And tell them you cannot buy it without selling your old PS4, which you feel by doing so, is getting you scammed.
You should not be afraid of calling Sony about this, and telling them the truth, unless there is a bit more to the story we dont know.
.
It sucks, but I just trade stuff in to Amazon now. I know I don't get shit for the goods vs what they'd sell for, but the risk is near zero.
dr3upmushroom
Banned
call his bluff and ask for the serial #.
Well to be honest, if he has to refund the guy and doesn't get his original working PS4 back, he should absolutely have his old console banned. Fuck that guy
Actually, just ask him to give you the serial now for verification, that way when he sends the console back you can call Sony and report that serial number as stolen if you don't get your original back
Ace Harding
Member
You aren't completely screwed. I would call Sony support, work your way to a human being, and kindly explain your situation and see if there is a way if they can determine that the console you just sold is in fact banned and if so when it became banned. That's step 1.
Step 2 is to see if they'll give you the console ID or serial number.
Step 1 alone might be enough to get the scammer to stand down - you'd be able to say it is not banned, or that it was banned after his receipt.
Step 2 is pretty iron clad and with some good communication to ebay you should be cleared eventually.
Its going to take some work, but Sony definitely has the information you need to solve the case. Its just a matter of getting them to give it to you.
Edit: Worst case scenario, if you get mailed back a banned console you think isn't yours, call Sony and find out WTF happened. Why was it banned and when. From there you should be able to prove it isn't yours and file a complaint with Ebay.
Step 2 is to see if they'll give you the console ID or serial number.
Step 1 alone might be enough to get the scammer to stand down - you'd be able to say it is not banned, or that it was banned after his receipt.
Step 2 is pretty iron clad and with some good communication to ebay you should be cleared eventually.
Its going to take some work, but Sony definitely has the information you need to solve the case. Its just a matter of getting them to give it to you.
Edit: Worst case scenario, if you get mailed back a banned console you think isn't yours, call Sony and find out WTF happened. Why was it banned and when. From there you should be able to prove it isn't yours and file a complaint with Ebay.
chronic_archaic
Member
At the very least it has the lowest scammer rate of any BST I've been on.Boss★Moogle;225865137 said:
People keep suggesting this, but Ebay has already ruled that the console is to be returned. As long as the buyer has proof of delivery he is getting a refund even if a box of rocks shows up.
joecanada
Member
This. I hope you photographed the serial number. Ebay is 100% skewed towards the buyers not the sellers, so he can send you his broken/banned PS4 as yours in return, so make sure you have evidence of the serial number.
This happened to me with a Kratos statue I sold on Ebay and learned the hard way. Sent him my mint Statue, he said it arrived with only 1 hand (like the hand magically disappeared from the box I sent), so he pretty much took the magnetic removable Kratos hand and kept it for himself as he probably broke or lost one of his hands, so he just stole mine. Anyway I got it returned with 1 hand and had to sell it for FAR less since it was missing a hand
I only buy stuff on Ebay now.
Lol sounds like good advice, only buy.
Op did he have ratings ? Post his username so detective gaf can have a look at his eBay ratings !
As a seller, you always lose on eBay. I sold a game, customer claimed it was incomplete (not true, it was new & sealed). They never sent hame back but eBay forced me to refund them. So, basically, they stole the game from me and eBay charged me for that privilege.
eBay sucks ... totally unregulated. I'm sorry OP, you may just be out a console
eBay sucks ... totally unregulated. I'm sorry OP, you may just be out a console
Darryl M R
Member
Imagine this dude is a professional con artist and he replies to OP with a serial # and OP can't confirm or deny
Portugeezer
Member
CosmicQueso
Member
As one who has been screwed over numerous times on ebay, including for a GeForce Titan on which I lost $600, I feel for you OP.
You're screwed. 100%. eBay doesn't give the ass of a rat if the buyer is lying or not.
You're screwed. 100%. eBay doesn't give the ass of a rat if the buyer is lying or not.
joecanada
Member
Another upside of the bst is at least some of the scams end up being great drama in threads so at least there's that lol.
Edit - wait asking for the serial number is actually one of the better options. What if op says ok return it and confirm here the serial number of the console you are returning. The thief may unwittingly give you the serial number which may be helpful . Phrase it as " ok just to confirm with my records , the serial number of console you are sending is... ". It's a bluff of course but it may be only option
SpartanN92
Banned
I write down all my serial numbers or at the very least keep the boxes.
I used to work at Gamestop back in the day and serial numbers were how the police could track stolen consoles.
I used to work at Gamestop back in the day and serial numbers were how the police could track stolen consoles.
You don't understand: eBay is going to refund it regardless and the OP is going to have to give back the money even if the guy returns a different PS4
Ace Harding
Member
Yup. In his mind, one of two things happen:
He replies with "Its XXXXX [the banned console serial number]"
1) OP says "yep that's it." Score for the scammer.
2) OP says "That's not it!" Scammer replies "oh whoops wrong one - sorry its YYYYY [OPs actual serial]. OP says "oh ok that's it." Scammer sends it back and doesn't lose anything.
jstevenson
Sailor Stevenson
lots of people posting about sending stuff that buyers claimed was damage:
this is why you always, ALWAYS use shipcover. Shipcover is awesome. They cover everything. Remember, insuring the package on ebay doesn't protect the buyer, it protects the SELLER. The buyer is enshrined in unassailable protections. If you sell on ebay, be smart and protect yourself.
Won't help you in this case OP, but for anyone else selling on ebay, shipcover is a lifesaver
this is why you always, ALWAYS use shipcover. Shipcover is awesome. They cover everything. Remember, insuring the package on ebay doesn't protect the buyer, it protects the SELLER. The buyer is enshrined in unassailable protections. If you sell on ebay, be smart and protect yourself.
Won't help you in this case OP, but for anyone else selling on ebay, shipcover is a lifesaver
Dash_Riprock
Member
More like just be careful and use common sense when selling anything over $100, especially electronics and especially during the Holiday season.
Yup, pretty much. I had a problem with a buyer once, and the buyer even agreed with me in the ebay messages. Then buyer filed for a refund and ebay gave it to him. I called ebay and said YOU HAVE WRITTEN PROOF THAT I AM IN THE RIGHT. They did not care.
That said, I've bought and sold hundreds of things over ebay in the last 15 years, and I've only had a problem maybe 2 times out of all those instances. My rule of thumb is that if someone has low feedback, I won't sell to them, no matter what.
I've actually sold a lot on eBay and had a pretty good experience. I've had some scares, like purchases from 0 feedback users, but ultimately everyone paid and things went smoothly. This even included a sale that was around $500.
I get the frustration here though, it's a gamble. You really have to plan for the worst and hope for the best. Still, you get a lot of exposure, and even with the fees taken out you'll be getting more than you would on most other sites.
OP I hope things work out and I'll be keeping and eye on this thread.
I get the frustration here though, it's a gamble. You really have to plan for the worst and hope for the best. Still, you get a lot of exposure, and even with the fees taken out you'll be getting more than you would on most other sites.
OP I hope things work out and I'll be keeping and eye on this thread.
Iced Arcade
Member
this happened to me and this is what I had to do.
I had all the restrictions, conditions and everything covered along with the guy basically laughing at me because he was scamming me right in ebay messages and ebay uk sided with him. was a cell phone and buddy shipped me back a rock.
I won't even use ebay anymore AND never will ever sell to anyone from the UK
Jawbreaker
Member
Eh, while I still sell to 0 feedback users on ebay with some trepidation, I haven't had any negative experiences with them, thankfully.
Haha - I think this guy hit the nail right on the head.
SmoothRunningGun
Member
Have him send it back to you. Once you receive it refund the purchase. Anything else will probably end poorly.
Peroroncino
Member
Ask him for serial number of the console he wants to return to you, call sony customer service [they can be surprisingly helpful], give them the serial number and try prying into the origin of the ban or if your psn account was even registered on the banned console, if it wasn't, maybe you'll have a fighting chance with that kind of proof.
gingerbeardman
Member
This