I prepped the future apology for Insomniac:
Dear Ratchet and Clank Community,
We hope this letter finds you well. Today, we wish to address concerns that have been raised following the recent release of Ratchet and Clank: Rift Apart on the PC platform.
Firstly, we at Insomniac Games sincerely apologize to each and every player who has encountered difficulties with our game. We acknowledge that the performance of the PC port has not lived up to the high standards we set for ourselves, and more importantly, the expectations you have from us.
We understand that you have experienced issues including but not limited to bugs, crashes, and graphical glitches which have significantly impacted your ability to enjoy the rich universe we had so meticulously crafted. We are genuinely sorry for the frustration and inconvenience these issues may have caused.
In our pursuit of bringing Ratchet and Clank: Rift Apart to the PC platform, our goal was to enhance the gaming experience and bring our beloved characters closer to a wider audience. We realize that our execution was flawed, and for this, we offer our sincerest apologies.
We want to assure you that your feedback has not fallen on deaf ears. Our dedicated team is hard at work identifying, isolating, and fixing the issues that you've reported. We are committed to making things right and enhancing your gameplay experience.
In the coming weeks, we will be releasing a series of patches to address the performance issues and bugs in the PC version of Ratchet and Clank: Rift Apart. We're also excited to share that we are in the process of developing a detailed roadmap. This roadmap will outline our plans for future updates, bug fixes, and enhancements to ensure your journey with Ratchet and Clank is as enjoyable as we originally intended.
Your understanding, patience, and continued support during this period is deeply appreciated. We are committed to regaining your trust and reaffirming our reputation for delivering top-tier gaming experiences.
Thank you for being a part of the Ratchet and Clank community. It is your passion and dedication that drive us to improve and deliver better. We ask for your patience as we work to make Ratchet and Clank: Rift Apart the experience on PC we all want it to be.
Once again, we are truly sorry for the disappointment we have caused, and we are grateful for the opportunity to make things right.
Best,
Insomniac Games