The game can be focused on recreating movie moments and be well-balanced and designed.
I also feel that if jump packs, impact grenades, flash grenades, triple-shot grenade launchers, anachronistic hero outfits and settings, floating tokens, and helmetless stormtroopers don't take you out of the game, more customization shouldn't.
Easy ways they can allow customization without breaking "immersion." Specifically, for imperials, since it seems a bit harder to customize them:
- Include officers and other ranks/outfits from the OT (already posted)
- Allow rank or class-signifiers to be used (the ol shoulder pad, for example, which is in the game, but not a customization option)
- Minor color modification a la PT. Simple stripes or splashes of colors would be nice, with different designs and colors available. Sheeeeit, there is even a precedent for this already in-game (Palp/Leia guardians)
- Full customization of your head/appearance
Lastly...I realize the game looks fantastic and its presentation is top-notch, but I think this