Nintendo is very generous for doing that, and to be honest with you I am appalled by the amount of LCD manufacturers that basically don't want to hear any complaints about a couple dead pixels. Their excuse is that it's a new technology and is simply expected to happen. Customer Service for various companies that sell LCD's have used this as an excuse, and in my opinion, that's beyond unacceptable. That's like saying I can't take back a car for having the door fall off while I drive it, because it was put together by a machine that uses new technology.