How have people been about customer support with Mondo?
My Tyler Stout Avenger's piece shipped on the 20th of July and given I'm an Aussie I expected it'd take its sweet time, but I messaged them on the 17th of last month and they said they'd get back to me. I suspected my timing might have been bad given the Olly Dark Knight piece dropped the day after I asked them but I've since asked for an update and heard nothing.
This is my first piece and while my wallet appreciates that I don't have to frame it yet, has anybody else been in a similar situation and how was it resolved?
Usually they are pretty good about responding. Did you send them an email or did you use the contact page?