Tell your managers I'm less likely to buy books from people who annoy me.
Yeah, we've already hinted at it, and already had people complain about being smothered like hell. I've stuck to my usual "need any help?"/"let one of us know if you need any help" approach, which works out fine.
What they want us to do:
"Hi, what brings you to our store today?"
"Let me help you find that book. Here you go."
"I knew a friend who read that book, and he really liked it."
"If you like that book, let me recommend you this one, it's good too."
"There's also an item at the gifts section that might be of interest relating to that."
"Here, let me open one of our candies for you to try."
"Okay, then, you have a nice day."
That may seem like a reasonable and normal way to go about customer service, and some of those come out naturally, like recommending another book or telling a quick story about it. But they want us to bullshit a story if there isn't one or be incredibly insistent. My manager tried the "let me open one of our candies for you to try" and it just looked so awkward since the customer kept saying no. My other manager cringed because that meant that pack of candy has to be scrapped.
But, hey, that's retail for you.