Ticket Information:
Ticket #: 19000-1050561
Date Created: 1/16/2012 12:50 PM PDT
Summary: All Items & Gold Stolen
Details: I got the message: "You are logging in from a different IP. 216.24.255.161"
Checking mail history in game, everything was mailed to a character named Iisky or lisky.
Three of my characters stripped of all gear, weapons, gold, and bags completely emptied.
This ticket has been closed by a GM. Please see below for more details.
Greetings,
Thank you for your patience regarding this issue. I am very sorry to hear that your account may have been compromised. I can understand how upsetting this may be for you, and I sincerely apologize for the time it took to respond to your issue.
After an extensive investigation, I am very sorry to inform you that we are unable to recover the items and gold that was lost on your account. However, as an appreciation for your patience and for being a loyal player, your highest level character will be gifted with the "Loyalty Compensation Package" containing the following items in your mailbox.
- VIP Package
- Elite Slot Mercenary Package
- Dazzel 'em Dead Package
I understand that this package will not suffice for the real value of your time and characters, and I am truly sorry for the inconvenience this may have has caused you. To prevent this from occurring again, I strongly recommend that the following security precautions are made:
- Change your password. I recommend that you use a new password that has not been used before. Please be sure that your password is at least 10 characters in length containing all of the following: one UPPERCASE letter, one lowercase letter, one number, and one symbol (Ex: !#$%).
- Update the security questions on your account.
- Update your Crimson Blade Security Code
- Run a virus /spyware check on your computer in order to make sure there are no malicious programs or "Trojan Horse" type key loggers installed and running.
As a reminder, please change your password every three months. I do not recommend that you recycle any old passwords if they have already been used before or use a password that may was or is used with another service on the internet.
Please note that this response is only for your compromised investigation. If you have any other issues regarding your account, you must submit a new ticket detailing the situation.
Thank you for your continued patience while we continue our efforts to improve your overall gaming experience.
Sincerely,
The Vindictus Support Team
Nexon America Inc.