I can imagine the issues they are having, especially with certain Japanese devs... Still, I do feel too that they've piled on A LOT of projects at once. I have no idea how they can do it all, even with freelance workers doing some of it. The smaller titles having been trickling out like Nekopara etc.
I myself totally don't mind the wait with having a ginormous backlog and a VERY busy year ahead of me. The only thing I want to make sure of is that I do GET the items I've ordered, at least at some point. It's slow and steady and some stuff like artbooks have apparently been taking them a pretty long time with working with the Japanese teams and whatnot.
But yeah trust me, I've dumped my fair share of money into those titles so as long as I have product in hand at some point, then yeah it's all good for me, at least >_>