*
I have no heat or hot water in my apartment. What can I do?
By law, residential owners must provide adequate heat between October 1 and May 31. During this period, between 6:00 a.m. and 10:00 p.m., if the outside temperature is below 55 degrees Fahrenheit, owners must heat apartments to at least 68 degrees Fahrenheit. Between 10:00 p.m. and 6:00 a.m., if the outside temperature is below 40 degrees Fahrenheit, owners must heat apartments to at least 55 degrees Fahrenheit. Owners must also provide hot water at a minimum constant temperature of 120 degrees Fahrenheit all year round.
Tenants whose building owners fail to provide adequate heat or hot water should first speak with the owner or building manager about the problem. If an owner does not restore heat and hot water, tenants should then call the City's Citizen Service Center at 311, open 24 hours per day, seven days per week, to lodge a complaint (311 can be accessed outside of New York City by dialing (212) NEW YORK).