Wii U Experience FAQs
Registration Questions
What happens if I don’t register before the event? Can I still come?
Due to limited space at the Wii U Experience, registration is required for all guests prior to the deadline included in your invitation.
None of the available dates or times work for my schedule. Can I still register?
Unfortunately, we are only able to accommodate guests during the dates/times listed on the registration page.
Can I give my registration to someone else?
No, invitations are strictly nontransferable and photo ID will be required at check-in.
What if my guest can no longer make it? Can I give my guest invite to someone else?
If your guest is no longer available and you would like to transfer their invitation to another person, please contact
WiiUExperienceQuestions@dwinQ.com.
Can I invite more guests to come with me?
Due to limited capacity at the Wii U Experience, we are only able to accommodate the number of guests included in your confirmation email. Guests who are not on our RSVP list will not be allowed in.
Can I bring my children?
Yes, the Wii U Experience is happy to accommodate guests of all ages. Use one guest code for each child you would like to bring. All children under 18 must be accompanied to the event by a parent or guardian.
Why do you need my Facebook account information? Do I have to register my Facebook account?
The Wii U Experience will feature interactive stations that allow you to instantly share personal photos and reactions with your friends on Facebook. Facebook registration is completely optional and not required to attend the event.
My registration code is not working.
The registration code must match the original code sent to you in the invitation. If you have confirmed you are entering the correct code and are still receiving an error message, please contact
WiiUExperienceQuestions@dwinQ.com
My schedule has changed. Can I change or cancel my selected date/time after registration?
If you would like to change or cancel your selected date/time, please contact
WiiUExperienceQuestions@dwinQ.com. We will do our best to accommodate schedule changes, but cannot guarantee that spots will still be available during the other days/times.
I registered for the Wii U Experience, but didn’t receive the email to confirm my registration? What do I do now?
Please allow up to 5 hours to receive the email. There is a chance your email program is mistaking our email for junk mail, so try checking in your Junk Mail or Trash folder. If you still haven't received the email, contact
WiiUExperienceQuestions@dwinQ.com.
General Event FAQs
What time should I arrive for check-in?
Guests may check-in 10-15 minutes prior to their selected timeslot.
What do I need at check in?
One (1) form of identification (photo ID or passport) will be required at check-in. We suggest that you also bring a printed copy of your confirmation email, however this is not required. Any attendees who are not on the confirmed RSVP list will not me admitted to the event due to space limitations.
Will there be food and drinks?
A limited amount of complimentary snacks and drinks will be available at the event, but we highly suggest guests eat before they come.
It looks like I signed up for a 2-hour appointment. Can I stay all day?
Guests may arrive and leave anytime within their selected two hour session. However, your admission will only allow entrance during the hours of your specified session. After each session, the experience will be closed and reset for the next session.
Can I bring a camera or recording device to the event?
We encourage guests to bring cameras to the event in order to capture their experience.
Will there be anything available for purchase at the event?
No, there will not be any Nintendo merchandise available to purchase at the event.
What games will we be able to play?
Guests will have the opportunity to experience Wii U, including its new touch screen controller, full HD graphics and innovative new games.
Where should I park?
We encourage the use of public transportation and carpooling. Please plan on using public parking near the venue.