This may be a question for lastflowers or dLMN8R but any response would be appreciated. My buddy ran into an issue updating his Icon to WP10 where the gears would hang and eventually a frown face would appear. He tried every trick to reset it but never got the phone to reset. He didn't know anyone with a Windows 7 PC and only had Vista himself, so he couldn't use the recovery tool.
Well he swapped out the phone with Verizon but now his second Icon also won't update to WP10. I was in town visiting family and spent more than 4 hours trying to get his phone to update. Once the gears show, the bar only fills about 60% and then the phone restarts. Rinse and repeat on the issue. Thankfully I had my work laptop and was able to use the recovery tool to reset his phone. Updates just fine to denim after using the recovery application but can't update to WP10 after trying three times.
Did Verizon send him a lemon or is there something wrong with the insider update causing the issue? Any help would be great.
Well he swapped out the phone with Verizon but now his second Icon also won't update to WP10. I was in town visiting family and spent more than 4 hours trying to get his phone to update. Once the gears show, the bar only fills about 60% and then the phone restarts. Rinse and repeat on the issue. Thankfully I had my work laptop and was able to use the recovery tool to reset his phone. Updates just fine to denim after using the recovery application but can't update to WP10 after trying three times.
Did Verizon send him a lemon or is there something wrong with the insider update causing the issue? Any help would be great.