Let me tell you guys how scummy at&t are:
On Monday, when I upgraded my line so I could get my wife the Lumia, I was upfront with the cs rep and told them the upgrade was not for my line. She did whatever she had to do in the background, gave me a new SIM (I dont know why), then set up the Lumia on my wife's line. I had both phones available at the store.
Everything was done except for visual voicemail. Not only did it not work on her phone, but my phone got a prompt for visual voicemail as well. Seems like she added and deleted the feature on my line as part of her processing the upgrade. So after calling at&t, they fix the issue on her phone, but rather than trying to fix it on my phone, they delete my voicemail account and add it back on so I can get regular voicemail instead of visual.
Now that's pretty shitty already, why not just let me keep the feature? It clearly works on my phone, it just needs to be properly provisioned. It gets worse. They are not able to completely delete it from my phone since they activated it already, and now every time I tap on my phone app I get prompted for a visual voicemail password. Now, 2 days later and they've tried everything in their manual to delete that behavior for my phone, do they decide to just provide me the feature? Nope, they are asking me to do a hard reset on my phone and lose 5 months worth of texts and app data. Thanks, at&t.