I agree, and I have nothing but sympathy for people who are living with this and I can't possibly begin to understand what it's like.
But... This is a murderer. She kidnapped a 33 year old man, held him for ransom, then murdered him. The man was a father and his children would never see him again. She is serving a life sentence without the possibility of parole.
I agree there are times when there is value in rehabilitating an inmate for reintroduction into society. You deserve a second chance in a great number of cases.
Being put away for life is more than enough to cause you great mental anguish -- As it should. In cases like this I don't particularly care if the murderer's life long struggle is resolved or not. Not all lives have value. Not everyone can be redeemed.
People see stuff like this from progressives and feel like we're aliens. Sometimes it's hard to blame them.