I almost hate to keep shitting on Hobbes but he brings it upon himself. I've worked in what people would consider "enterprise IT" ever since leaving college and incident managers haven't been a thing for a long time. Mainly because ITIL solutions pretty much do that job instead of actual people now. Instead managers (or even lowly supervisor-level people like me) take turns being the "problem manager" for a week or two. We gather information about high-visibility and critical incidents and then share that info in weekly or bi-weekly meetings to discuss how an organization can avoid them in the future (or who fucked up and needs firing). It's not a job title, just something we do along with our regular duties, again in turns, for a few hours a week. Hobbes keeps hyping up his job title and duties when it's something the rest of us do out of spite for barely any time at all, and consider it such an easy set of tasks that sometimes some of us managers or supervisors just flat out say that we didn't have time to follow up on some incident and no one gives a shit.
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