I don't know why people focus way on Abby's looks. I get it, she's way too unrealistic in some of the pictures (and she's an utterly bland white woman with brown hair and grey/green/brown clothing, which is a terrible trend), but it might be something with angles, especially as she doesn't look like that in that one trailer that was previously released. Focusing on looks and shit just takes the attention of what an absolute mess the plot is. Everyone was already expecting they'd try to make some really manly woman or include a transgender person (which I honestly don't mind, but blatantly doing so seems so jarring), so I don't get people's surprise. But the plot....
The biggest shitshow is still the plot and that's what people are generally upset about. What an utter travesty it is. It's not brilliant (but it clearly thinks it is), it's not new (there are tons of false protagonists or protagonist switches in many media), it just is a complete mismatch with the first game and it's structurally terrible from a narrative point of view.
Honestly, I could imagine a lot of ways they'd take the story, but a bland revenge cycle for a game that's about the human existence and human relations, is just disappointing.