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[Forth]

If anyone from PlayStation UK is reading this, please pm me and communicate with me so I can find out what happened here.

 

[Forth]

Don't they normally give you the ability to rectify those chargebacks. Maybe you missed the email back then or something went wrong and you never received it.

If your account is banned for a chargeback then they give you the option on their website to pay the negative balance and restore access to your account.

 

[Kerotan]

If your account is banned for a chargeback then they give you the option on their website to pay the negative balance and restore access to your account.

Yeah which you don't have but maybe that expires after 6 months? Did you check within the first 6 months?

If it's PSN code related it's probably more likely to do with your Ragnarok story in which case they might have assumed you directly stole someone's code.

 

[Forth]

Yeah which you don't have but maybe that expires after 6 months? Did you check within the first 6 months?

If it's PSN code related it's probably more likely to do with your Ragnarok story in which case they might have assumed you directly stole someone's code.

Yes, the I was made aware of the ban when I turned on my PS5 on a Friday evening so because I could not contact customer support until Monday, I tried the chargeback weblink but it said there was no chargeback charges on the account.
And if it's the Ragnarok issue then why not contact me and give me a chance to rectify it or even a chance of applying for an appeal with evidence of what I'd actually done.
I purchased this item:
https://www.cdkeys.com/god-of-war-ragnarok-ps5-eu
And then this item a month later:
https://www.cdkeys.com/god-of-war-ragnarok-bonus-ps5-eu

 

[mayham2199]

Sony will ban people who purchase content directly from the PlayStation store if they do a chargeback. There are lots of stories out there about accounts being banned after a chargeback, especially if someone contacted PlayStation support for a refund and were refused and then decided to do it through their card issuer. They don't seem to provide those folks with a detailed explanation for their ban, either. But it's easier for someone to know what happened if it happens right after they initiate a chargeback against a PS store charge.

Yea my wifes account got banned for this. Our son accidentally logged into her account and ended up purchasing PS+ on her CC. She almost never plays the PS so she just charged it back and had no issues losing the account forever. It took a while but eventually her account was banned.

 

[Forth]

Yea my wifes account got banned for this. Our son accidentally logged into her account and ended up purchasing PS+ on her CC. She almost never plays the PS so she just charged it back and had no issues losing the account forever. It took a while but eventually her account was banned.

I've seen so many stories online about this issue, it appears to be the biggest problem because users don't realise they lose access to their accounts and I think that's why PlayStation now offers a way for you to recover your account but they email you a link to buy PSN Wallet top up codes and then you enter those codes into another email link and your account is restored.
The whole setup is draconian.

 

[Forth]

I have a feeling that the reason they won't give me the fraud details is because it might give me a case to take them to the small claims court and claim citing the Unfair Contract Terms Act and Consumer Contract rights.
With no elaboration on why they did it then the word fraud can cover such a huge spectrum.

 

[ArtHands]

Thanking for that breakdown and I know it all makes perfect sense.
Why doesn't Sony issue warnings on their blogs, social media and websites making users aware of the pitfalls of buying from these sites?
If this was happening more often then why do we not hear more of it?

Because you'll be going back to Playstation and buying a PS5 Pro?

Apologies to go off-topic but I have a Switch 2 Mario-Kart edition console pre-order for launch day in a local UK retailer.
If I do manage to get my PSN account back I'll be going back to PlayStation and buying a PS5 Pro.
So if anyone was interested in my Switch 2 pre-order I'd be more than happy to collect it and ship it out to anyone interested. I could sell it through eBay and will only be looking the price I would pay for it.

Why would they care to issue warning when they know people like you will go back to them anyway?

 

[GHG]

Because you'll be going back to Playstation and buying a PS5 Pro?



Why would they care to issue warning when they know people like you will go back to them anyway?

What a worthless contribution. Go take your trolling elsewhere.

I have a feeling that the reason they won't give me the fraud details is because it might give me a case to take them to the small claims court and claim citing the Unfair Contract Terms Act and Consumer Contract rights.
With no elaboration on why they did it then the word fraud can cover such a huge spectrum.

Well this is why it's critical to get the full details of the ban reason. If it doesn't correlate with anything you've actually done and/or if it's a complete error on their side then it becomes much easier for you to fight against. Even if it's just that one of the keys you redeemed got flagged for fraud then there's a case for you to argue.

So Yeh, keep on applying as much pressure as possible in order to get an answer.

 

[S0ULZB0URNE]

Because you'll be going back to Playstation and buying a PS5 Pro?



Why would they care to issue warning when they know people like you will go back to them anyway?

Really?

 

[larrybrady]

I have a feeling that the reason they won't give me the fraud details is because it might give me a case to take them to the small claims court and claim citing the Unfair Contract Terms Act and Consumer Contract rights.
With no elaboration on why they did it then the word fraud can cover such a huge spectrum.

Curious(and you probably already answered this), how many digital games have you purchased from the psn store total?… I got around 450-500 digital games purchased myself,and losing them over a innocent mistake makes me nervous as F

 

[bender]

Also my account was permanently suspended at the end of August and I had Astro Bot and Silent Hill 2 preordered with wallet funds and they still took the funds after the account was permanently suspended.

It might be different in other regions, but if you are using wallet funds for pre-orders in the US, the balance is deducted from your wallet right when you pre-ordered and not when the game is released. No idea it works with other funding sources as I haven't used a credit card or Paypal on PSN in ages.

PlayStation support is atrocious and getting information from them is nearly impossible. I got a breach of conduct warning after playing Hell Divers 2 that stated:

PlayStation Safety determined that content uploaded from your account to Helldivers 2 on PlayStation Network breached the Code of Conduct set out in our Terms of Service.​ ​

​

​

What's wrong with it?​ ​

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Offensive or abusive content including any vulgar language, images, audio, video, other user-generated content, or abuse directed at others.​ ​

​

​

​

​

​

​

I contacted support to ask what the violation was and they would offer no further details. I don't turn my mic on except when in chats with friends and I don't send messages to people either. The only thing I can assume is I was reported for retaliating against a squad of friends who kept TK'ing me on a mission, but that doesn't really align with the description of what was sent me. Your situation is worse and is frightening. I'd be devastated if that happened to me as my account is as old as PSN.

 

[ArtHands]

What a worthless contribution. Go take your trolling elsewhere.



Well this is why it's critical to get the full details of the ban reason. If it doesn't correlate with anything you've actually done and/or if it's a complete error on their side then it becomes much easier for you to fight against. Even if it's just that one of the keys you redeemed got flagged for fraud then there's a case for you to argue.

So Yeh, keep on applying as much pressure as possible in order to get an answer.

It's not trolling just because you don't like the reasoning.

 

[Forth]

Because you'll be going back to Playstation and buying a PS5 Pro?



Why would they care to issue warning when they know people like you will go back to them anyway?

Thanks for your reply and I truly understand your scepticism. But yes you're right that I will go back to PlayStation if they restore access to my account simply because I've over six hundred games on my digital library and that's not including the DLC.
I bought into this future of convenience and lack of clutter but similar to most stories we hear and read about, you never think it will happen to you until it does and then you realise the damage it causes to you, financially and mentally.
But I should at least receive a warning from PlayStation as it's the right thing to do, especially loyal customers.

 

[Forth]

What a worthless contribution. Go take your trolling elsewhere.



Well this is why it's critical to get the full details of the ban reason. If it doesn't correlate with anything you've actually done and/or if it's a complete error on their side then it becomes much easier for you to fight against. Even if it's just that one of the keys you redeemed got flagged for fraud then there's a case for you to argue.

So Yeh, keep on applying as much pressure as possible in order to get an answer.

Thanks, I had given up on this one month after it happened but I honestly don't know why but I really wanted to try the new Destiny 2 expansion coming soon and I thought to try and recover my account again and after being told the same as before, I thought to ask for advice on this forum by starting this thread.
It's now given me some reinvigoration to get the proper answers to why PlayStation have permanently suspended my account for fraud.

 

[Forth]

Curious(and you probably already answered this), how many digital games have you purchased from the psn store total?… I got around 450-500 digital games purchased myself,and losing them over a innocent mistake makes me nervous as F

There is over six hundred games dating back to the PS4 launch with loads of DLC attached and also even lots of PS3 purchases that don't show up.
Also there was the progression in games I've played such as Destiny 2 that I had multiple in-games items that were achieved through hours of grinding gameplay and exclusive events held within the game.
I agree that you have a right to be nervous but please don't take that as me trying to scaremonger you.

 

[Forth]

I just received this email from: playstation.support@sony.com

 

[Labadal]

Wtf? That's crazy.

 

[Ovek]

Do a subject access request in writing, and send it recorded mail. Conveniently they hide the request from behind account management so if your banned I imagine you don't have access to it. They have no right to withhold that information from you.

 

[RagnarokIV]

I just received this email from: playstation.support@sony.com

How much online gaming do you do on PlayStation? Any reason or suspicion a group of people would gang report you etc?

 

[Avid Reading Horse]

I just received this email from: playstation.support@sony.com

My arc with trying to fight a COD permaban (Black Ops Cold War) was as follows.

• Stunned to login to battle.net and see a permanent ban on my BOCW page after buying and playing every COD game (starting with the OG PC release) for 15+ years (often double/triple dipping to play with friends on different platforms most of which can be verified as all my platform accounts were linked via COD account)
• Receive no info on why I was banned.
• Given a one-shot appeal through their website.
• Try to write an all-encompassing defense of everything I may have been running on my PC and possible HWID issues relating to me troubleshooting game crashes including offering the ShadowPlay footage of all my gameplay.
• Find out that my all-encompassing defense doesn't fit into the text box.
• Condense it down and hope for the best
• Find out that the appeal form doesn't actually even work, now that I've met the character limit
• Fight with Activision support for about 3 months, while spoon-feeding them the contents of my original all-encompassing defense, and helping them troubleshoot their appeal form
• Finally receive word that the appeal form is working again.
• Submit shortened appeal and reference support tickets for more information
• Receive seemingly automated final rejection within minutes
• Appeal button replaced by text indicating I was out of appeals and also an extra note of the ban being for 'altering game files', which was the very first hint of something more specific than just 'violated terms of service'
• Have no idea what that could possibly mean. I might have edited the .ini file at some point? Maybe? Pretty sure editing .ini files isn't an issue though?
• Anytime I mention it online, retard shills talk about "well you must have done something wrong, billion-dollar corporations and automated systems never get anything wrong."
• Retire from COD.

Anyway, good luck, I'm rooting for ya bro.

 

[Forth]

How much online gaming do you do on PlayStation? Any reason or suspicion a group of people would gang report you etc?

The only game I play online would have been Destiny 2 but I have voice and messaging blocked at the PS5 OS level and I mostly just played myself through story and mission.
I've total confidence that this ban is related to that.

 

[Forth]

Do a subject access request in writing, and send it recorded mail. Conveniently they hide the request from behind account management so if your banned I imagine you don't have access to it. They have no right to withhold that information from you.

I've already applied for that through these two websites:
https://privacyportal.onetrust.com/...3da3e47/c9e7b65c-0d7e-4ca0-a13c-f4b3bd713204/
and

https://ico.org.uk/for-the-public/make-a-subject-access-request/subject-access-request-service/

 

[Forth]

My arc with trying to fight a COD permaban (Black Ops Cold War) was as follows.

• Stunned to login to battle.net and see a permanent ban on my BOCW page after buying and playing every COD game (starting with the OG PC release) for 15+ years (often double/triple dipping to play with friends on different platforms most of which can be verified as all my platform accounts were linked via COD account)
• Receive no info on why I was banned.
• Given a one-shot appeal through their website.
• Try to write an all-encompassing defense of everything I may have been running on my PC and possible HWID issues relating to me troubleshooting game crashes including offering the ShadowPlay footage of all my gameplay.
• Find out that my all-encompassing defense doesn't fit into the text box.
• Condense it down and hope for the best
• Find out that the appeal form doesn't actually even work, now that I've met the character limit
• Fight with Activision support for about 3 months, while spoon-feeding them the contents of my original all-encompassing defense, and helping them troubleshoot their appeal form
• Finally receive word that the appeal form is working again.
• Submit shortened appeal and reference support tickets for more information
• Receive seemingly automated final rejection within minutes
• Appeal button replaced by text indicating I was out of appeals and also an extra note of the ban being for 'altering game files', which was the very first hint of something more specific than just 'violated terms of service'
• Have no idea what that could possibly mean. I might have edited the .ini file at some point? Maybe? Pretty sure editing .ini files isn't an issue though?
• Anytime I mention it online, retard shills talk about "well you must have done something wrong, billion-dollar corporations and automated systems never get anything wrong."
• Retire from COD.

Anyway, good luck, I'm rooting for ya bro.

Much appreciated and I have a feeling that I'll walk in the same shoes you have.
And what can we do at the end but learn from this situation and stay away from digital library building.
Honestly for anyone reading this thread, be careful building your Apple iTunes libraries of music and film and it goes for all digital platforms, it can all just disappear with one infraction that the company feels is enough to refuse you access to your account.

 

[MrAlwaysRight]

Code of Conduct is generally message related, did your account ever get hacked? messages could have been sent linking to fraudulent websites etc or offering game sharing on your account.

 

[Aressa]

I just received this email from: playstation.support@sony.com

Why? Why don't they have access to the exact action? Who does, then? This is ridiculous.

 

[Mibu no ookami]

I just received this email from: playstation.support@sony.com

This is an automated template response. It's written like this for legal reasons. The less you know about what you did to get suspended the more difficult it is for you to take legal action. It's like this because whether the issue is related to someone reporting you and protecting their privacy, or related to an automated system that detected a breach in conduct they don't want to advertise that security system to allow people to focus their efforts on circumventing it.

This is a bog standard template response. No one actually wrote this to you.

 

[Forth]

Code of Conduct is generally message related, did your account ever get hacked? messages could have been sent linking to fraudulent websites etc or offering game sharing on your account.

I've never sent or received a message on my PlayStation, I have it blocked at the UI OS level.

 

[Forth]

This is an automated template response. It's written like this for legal reasons. The less you know about what you did to get suspended the more difficult it is for you to take legal action. It's like this because whether the issue is related to someone reporting you and protecting their privacy, or related to an automated system that detected a breach in conduct they don't want to advertise that security system to allow people to focus their efforts on circumventing it.

This is a bog standard template response. No one actually wrote this to you.

You would think an automated response would have the correct grammar?

 

[Fortuneelsewhere]

This is unbelievable from Sony. Banning you without given you a specific reason. I know it can be expensive but I would get a lawyer to look in to it if you can afford one.. the email Sony sent you is a hand full of nothing but maybe it can be used against them..

 

[Mibu no ookami]

You would think an automated response would have the correct grammar?

Someone still wrote the template.

 

[MrAlwaysRight]

I've never sent or received a message on my PlayStation, I have it blocked at the UI OS level.

My account got hacked a couple of years ago, the person who was accessing it done all sorts, just because you have them turned off, doesn't mean someone else did.

 

[Forth]

My account got hacked a couple of years ago, the person who was accessing it done all sorts, just because you have them turned off, doesn't mean someone else did.

I'm confident it was never hacked. I had 2FA turning on and I never received any notifications through my phone texts or email requesting for the six digit codes when someone tries to access my account.
There was also no unauthorised purchases made and the last two transactions that were made could be traced day and date on my bank statement.

 

[Toots]

All jokes aside, I salute your combativeness OP.
The key for your victory is never letting go, no matter how long it takes.
Hope you'll have an happy ending.

 

[T-0800]

You need to involve a lawyer.

 

[GHG]

It's not trolling just because you don't like the reasoning.

There's no reasoning present in that post of yours and it's not helpful to the OP in the slightest. At this rate you're just speed running yourself to another ban, so don't let me stop you.

I just received this email from: playstation.support@sony.com

So now they are flip flopping? Absolutely ridiculous.

They've even managed to send you the incorrect link. This is the code of conduct:

PlayStation Network Code of Conduct

You and your family members must follow our Code of Conduct in all dealings with us and other members of the PSN community.

www.playstation.com

 

[Giallo Corsa]

It's not trolling just because you don't like the reasoning.

Man, you keep doing this over and over again, if you're not doing drive-by shitposting, you're either being always snarky and general speaking, an asshole and a troll to others - the easiest way to summon you is to create a console thread where you're guaranteed to appear and start trolling with your usual PCMR bullshit.

It's almost a pattern at this point

 

[Kerotan]

I'm confident it was never hacked. I had 2FA turning on and I never received any notifications through my phone texts or email requesting for the six digit codes when someone tries to access my account.
There was also no unauthorised purchases made and the last two transactions that were made could be traced day and date on my bank statement.

Did you ever live with someone who could have?

 

[Forth]

You need to involve a lawyer.

This is my plan when I reach a position of no return and fees that I've personally done as much as I can.
But I also need a paper trail to go to a solicitor with so that the solicitor will have something to work from. I want to be able to say that I've done as much as I possibly could such as emails, letters, SAR requests and then I can build a portfolio of all of this information and present it to the solicitor.

 

[Forth]

There's no reasoning present in that post of yours and it's not helpful to the OP in the slightest. At this rate you're just speed running yourself to another ban, so don't let me stop you.

So now they are flip flopping? Absolutely ridiculous.

They've even managed to send you the incorrect link. This is the code of conduct:

PlayStation Network Code of Conduct

You and your family members must follow our Code of Conduct in all dealings with us and other members of the PSN community.

www.playstation.com

Please MODS don't issue any bans to any posts on this thread, I'm old and thick skinned enough to not be offended by any posts.
I personally want to read any thoughts on this topic because everything mentioned helps.

 

[Forth]

Did you ever live with someone who could have?

No, my son has a PS5 but we never account share and he has his own PSN ID.
I'm not even on his friends list and my wife uses her email as his PSN email so that she can control any purchases he makes.
Edit: I've just checked his PS5 and there's absolutely no history of me on there.
Nothing on messages, friends list, profiles, family sharing and if I search for my PDN ID or real name there's no response.

 

[GHG]

Please MODS don't issue any bans to any posts on this thread, I'm old and thick skinned enough to not be offended by any posts.
I personally want to read any thoughts on this topic because everything mentioned helps.

If he ends up getting jettisoned trust me when I say it wouldn't only be for the posts he's made in this thread specifically.

But I agree with those saying you might need to get a lawyer involved at this stage. You're within your rights to get a specific reason for the ban, even if it's ultimately something that cannot be overturned.

 

[Forth]

If he ends up getting jettisoned trust me when I say it wouldn't only be for the posts he's made in this thread specifically.

But I agree with those saying you might need to get a lawyer involved at this stage. You're within your rights to get a specific reason for the ban, even if it's ultimately something that cannot be overturned.

I think you're correct. I should build up a folder and start printing emails and copies of letters sent but I would like to wait to see if they respond to the SAR request first before going to a solicitor.
The more information and names I can give the solicitor then the faster he can get a response, I hope.
I honestly wouldn't be surprised if he gets nothing too.
I do think that these huge corporations are just to big to navigate for anything like this.

 

[GHG]

I think you're correct. I should build up a folder and start printing emails and copies of letters sent but I would like to wait to see if they respond to the SAR request first before going to a solicitor.
The more information and names I can give the solicitor then the faster he can get a response, I hope.
I honestly wouldn't be surprised if he gets nothing too.
I do think that these huge corporations are just to big to navigate for anything like this.

You should be able to find most of their legal department specific to your country via LinkedIn where they can be messaged directly. If your lawyer is worth his salt then he will use every avenue available in order to get a response.

 

[Forth]

You should be able to find most of their legal department specific to your country via LinkedIn where they can be messaged directly. If your lawyer is worth his salt then he will use every avenue available in order to get a response.

I hope and I hadn't thought about LinkedIn.
It will be interesting and if I do get the SAR response that will be interesting too.
There's eighteen years of activity there.

 

[Kerotan]

No, my son has a PS5 but we never account share and he has his own PSN ID.
I'm not even on his friends list and my wife uses her email as his PSN email so that she can control any purchases he makes.
Edit: I've just checked his PS5 and there's absolutely no history of me on there.
Nothing on messages, friends list, profiles, family sharing and if I search for my PDN ID or real name there's no response.

Could he have signed in as you at some point? Maybe he went on your ps5 and did something.

I did plenty to get my own dad back as a kid. Never underestimate them.

 

[Forth]

Could he have signed in as you at some point? Maybe he went on your ps5 and did something.

I did plenty to get my own dad back as a kid. Never underestimate them.

Definitely not, I trust him one hundred percent. The only thing he plays is FIFA and Fortnite and that's it as far as he is interested.

 

[Toots]

Definitely not, I trust him one hundred percent. The only thing he plays is FIFA and Fortnite and that's it as far as he is interested.

Could he have invited friends to play, boot both consoles so everyone can play, and let his friends play on your console ?
Anyway everything is conjecture until you have a detailed answer from sony, wheter or not you have to get a lawyer involved to get it...

 

[Forth]

Could he have invited friends to play, boot both consoles so everyone can play, and let his friends play on your console ?
Anyway everything is conjecture until you have a detailed answer from sony, wheter or not you have to get a lawyer involved to get it...

Thanks but I honestly do trust him. I just know for a fact that he had been nowhere near my personal PS5.
There's no sign in my game history or trophies list of any game he'd played or any progress in the time played on any games.
I don't play FIFA or Fortnite so there's no common ground here in our gaming world.
I did try to get him into Destiny 2 for some co-op action but he wouldn't even download and try it when the expansions were on PlayStation Plus.
He just doesn't want to be seen playing with his dad online, he won't even let me go to the gym with him, I'm not cool enough, LOL.

 

[Tommi84]

Thr fcked up part is that they are NOT PROVIDING the reason. They just state 'yeah, u be wrong! Get reckd!'

This is BS. if it was some fraudulenttransacrion from cdkeys, at least don't STEAL HIS WHOLE accoint and just remove the fraudulent stuff