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[Goliath77]

Hey, I dont have any advice that hasn't been offered already but just wanted to say good luck. Ive read every post in this thread and am a gamer from the UK with similar amount of games in the PS ecosystem and I would be devastated to lose them all.

I hope it all works out for you, very interested in the outcome of this.

 

[Forth]

Hey, I dont have any advice that hasn't been offered already but just wanted to say good luck. Ive read every post in this thread and am a gamer from the UK with similar amount of games in the PS ecosystem and I would be devastated to lose them all.

I hope it all works out for you, very interested in the outcome of this.

Much appreciated, honestly it helps knowing that people support me and I hope you never lose access to your account.
Once I've hopefully be told what actually happened I will update the thread with news and back it up with evidence even if I'm proven guilty.
Like I said I want other users within the PlayStation ecosystem to learn from whatever mistake I've made.

 

[rubik's dude]

I do think that these huge corporations are just to big to navigate for anything like this.

It's not just that, departments are typically siloed and information is given on the least privileged principle. The operators you talk to likely aren't given the information you're asking for, specifically to prevent them from saying anything that could put the company in a liable position.

 

[Kerotan]

Definitely not, I trust him one hundred percent. The only thing he plays is FIFA and Fortnite and that's it as far as he is interested.

Have you ever had arguments with him?

 

[Forth]

Have you ever had arguments with him?

I'm his father and there's times a father has to do what a father has to do but I just subconsciously know he wouldn't sabotage my PSN account accidentally or on purpose. He would not even turn it on.
We have a great relationship together.

 

[Forth]

It's not just that, departments are typically siloed and information is given on the least privileged principle. The operators you talk to likely aren't given the information you're asking for, specifically to prevent them from saying anything that could put the company in a liable position.

Exactly, I agree with you one hundred percent.
For the customer to contact them they have different levels of access that the customer service team can see when a customer calls.
Just like they have different levels of control escalation teams for separate problems and products.
They've told me that the PSN moderation team made this decision but refuses to allow me to have any sort of conversation with that moderation team or individual that made the decision to permanently suspend my account.
What's so frustrating is that I'm unable to see the same evidence that the moderation person or team who saw the evidence that gave them their reason to make the decision to permanently suspend the account.
They're accusing me of fraud so personally I'd rather they arrest me and take me to court so that I can then hire a solicitor who can access the information and I will then be able to build up a defence argument that I could use to regain access to my account and also absolve me of this fraud claim.
I am absolutely convinced that this is a misunderstanding.

 

[Forth]

I just sent a message to:
playstation.support@sony.com
Which was the email address that told me they had reevaluated my case and would not be changing their decision and I immediately received another email stating that the above email isn't even monitored after I tried to reply to them to appeal to them with my story that the God War Ragnarok digital key was the only suspicious thing I could think of and that I could provide transaction information to prove I'd purchased it in good faith. But I can't even contact that email because they're impossible to get through to.

Edit: I can reply to the received email but I'm unable to send an email to the above address.
It must be how they operate as a department.

 

[adamsapple]

I just sent a message to:
playstation.support@sony.com
Which was the email address that told me they had reevaluated my case and would not be changing their decision and I immediately received another email stating that the above email isn't even monitored.
I appealed to them with my story that the God War Ragnarok digital key was the only suspicious thing I could think of and that I could provide transaction information to prove I'd purchased it in good faith. But I can't even contact that email because they're impossible to get through to.

That is some bull shit.

 

[Kacho]

I just sent a message to:
playstation.support@sony.com
Which was the email address that told me they had reevaluated my case and would not be changing their decision and I immediately received another email stating that the above email isn't even monitored after I tried to reply to them to appeal to them with my story that the God War Ragnarok digital key was the only suspicious thing I could think of and that I could provide transaction information to prove I'd purchased it in good faith. But I can't even contact that email because they're impossible to get through to.

"We are so sorry"

 

[MrAlwaysRight]

Send an email to Hideaki.Nishino at sony dot com detail everything that has happened, it will go to his executive escalation team, they will pass it to the Europe exec escalation, he will want to know why some guy in the UK is emailing him in Japan and why they haven't just resolved the issue.

 

[Forth]

I replied to the above email and just received this response:

If I try to contact them using their email I'm unable to but I can reply to them from the email itself.

 

[Forth]

Send an email to Hideaki.Nishino at sony dot com detail everything that has happened, it will go to his executive escalation team, they will pass it to the Europe exec escalation, he will want to know why some guy in the UK is emailing him in Japan and why they haven't just resolved the issue.

How do I contact Hideaki.Nishino?

 

[mayham2199]

I have a feeling that the reason they won't give me the fraud details is because it might give me a case to take them to the small claims court and claim citing the Unfair Contract Terms Act and Consumer Contract rights.
With no elaboration on why they did it then the word fraud can cover such a huge spectrum.

I was going to ask you about small claims court actually. Wasn't sure if that was an option. I remember reading at one point that someone did take them to small claims court over this exact issue and they were able to get their account back. Sony called them like the day before the court date. I tried to find the story again but I couldn't find it.

 

[Forth]

I was going to ask you about small claims court actually. Wasn't sure if that was an option. I remember reading at one point that someone did take them to small claims court over this exact issue and they were able to get their account back. Sony called them like the day before the court date. I tried to find the story again but I couldn't find it.

Thank you, I'm going to wait until I see what their response to my SAR request will be.
I want to find out what the breach of code of conduct is that I've committed.
I want to go to a solicitor and small claims court with as much information as I can get.

 

[Redneckerz]

How do I contact Hideaki.Nishino?

He is telling you the mailadress.

Hideaki.Nishino at sony dot com

Saw your dm btw and will investigate.

 

[Forth]

He is telling you the mailadress.

Hideaki.Nishino at sony dot com

Saw your dm btw and will investigate.

Tried that email address and it doesn't receive email.
I get this message when I try that email address:
Your message to hideaki.nishino@sony.com couldn't be delivered.
I appreciate you reaching out to me, any information you require please ask.

 

[ReBurn]

He is telling you the mailadress.

Hideaki.Nishino at sony dot com

Saw your dm btw and will investigate.

How many customer ban emails do you think he responds to?

 

[rubik's dude]

How many customer ban emails do you think he responds to?

Probably none, but with the OP's limited options, what's the harm?

 

[MrAlwaysRight]

How many customer ban emails do you think he responds to?

They do reply to customer emails, I emailed the CEO of Playstation myself when my account.

We are clearly not getting the full story from F Forth as I have emailed Hideaki Nishino myself and have not received any such message saying my email could not be delivered nor an auto response.

What's the story F Forth what's your goal here?

 

[mayham2199]

They do reply to customer emails, I emailed the CEO of Playstation myself when my account got compromised via their chatbot, I still have the emails from their exec escalation team, they flagged my account so that it can never be auto-recovered, i had to agree that if i ever lock myself out i'll need to provide them ID to get back into it, but i'm fine with that, it gives my account a level of security that i wouldn't have because of the inherent flaws with internet security.

I have over 1600 games on my account going back to the PS3.

We are clearly not getting the full story from F Forth as I have emailed Hideaki Nishino myself and have not received any such message saying my email could not be delivered nor an auto response.

What's the story F Forth what's your goal here?

Well if you don't believe him just wait. He said he's going to upload the documents he gets so we will know for sure then.

 

[Forth]

Just read this Reddit post and it's exactly like mine.
The advice is interesting, straight to the point and honest.

I would appear that unless I know someone on the inside i might be screwed.

 

[MrAlwaysRight]

Uploading documents from a GDPR request won't prove shit, any of us can make a GDPR request, I wan't to know why he's either lying about being banned or not taking the advice he's been given and just making excuses.

 

[MrAlwaysRight]

Full disclosure email sent to Hideaki Nishino 13 minutes ago, email text below with my own name replaced, i will update the thread when I hear back from the escalation team, I expect it will be Monday now.

Dear Hideaki,


Regrettably, I find myself compelled to contact you regarding what I believe to be very poor practices by PlayStation in the UK.


I am a long-standing member of several large gaming communities online, and recently, on NeoGAF, it was brought to the forum's attention that a member has had their PSN account banned — losing access to over 900 games — with seemingly no reason provided by Sony beyond a stock email citing "TOS Violations."


If this can happen to one of our members, it could happen to any of us.


We would like to see action taken. If the member in question has indeed violated the TOS, we believe the specific violation should be clearly stated to them, and that while an online ban may be justified, access to their digital library should be restored.


Best regards,
Me

 

[Forth]

They do reply to customer emails, I emailed the CEO of Playstation myself when my account got compromised via their chatbot, I still have the emails from their exec escalation team, they flagged my account so that it can never be auto-recovered, i had to agree that if i ever lock myself out i'll need to provide them ID to get back into it, but i'm fine with that, it gives my account a level of security that i wouldn't have because of the inherent flaws with internet security.

I have over 1600 games on my account going back to the PS3.

We are clearly not getting the full story from F Forth as I have emailed Hideaki Nishino myself and have not received any such message saying my email could not be delivered nor an auto response.

What's the story F Forth what's your goal here?

I'd really appreciate if you could share the email to contact Hideaki Nishino, it would honestly go a long way?
I'd love to get the same customer experience you've had.
And like you I've got a huge digital library dating back to PS3 launch.
Edit: just got your post, much appreciated,

 

[Forth]

Uploading documents from a GDPR request won't prove shit, any of us can make a GDPR request, I wan't to know why he's either lying about being banned or not taking the advice he's been given and just making excuses.

Appreciate your feedback, I'm asking for SAR request because I'm hoping it will contain the details on why I've been banned.
PlayStation won't give me any more information other than I breached their code of conduct.

 

[MrAlwaysRight]

I provided the email, you claim you emailed it and it gave you a bounce back, I've emailed it, there's no such bounceback either automated because the mailbox is disabled or auto response from the mailbox.

"Tried that email address and it doesn't receive email.
I get this message when I try that email address:
Your message to hideaki.nishino@sony.com couldn't be delivered.
I appreciate you reaching out to me, any information you require please ask."

I've emailed on your behalf, I will follow up when i get a response, in the mean time, if you're telling the truth, my suggestion would be to email, include your name, address, phone number, reinforce on Hideaki that you're a long standing customer, make him understand you have contacted large gaming communities like Neogaf, advise you are seeking legal counsel, say you are contacting the gaming media and mainstream media., if you want this resolved you have to put the work in, it shouldn't be like that, but it is.

Keep repeating or contacting first line support staff will get you no where.

 

[Mibu no ookami]

Just read this Reddit post and it's exactly like mine.
The advice is interesting, straight to the point and honest.

I would appear that unless I know someone on the inside i might be screwed.

Hilarious that the OP in that reddit thread has their reddit account suspended too...

Not saying this is you, but a lot of these people who complain about getting their accounts suspended and feigning ignorance are absolutely doing heinous shit that they're leaving out of their public pleas.

Companies are protected from having to explain how or why they're taking some actions.

Imagine you own a retail store and you had cameras in specific places that were unbeknownst to the public. Let's say a customer came into the store after you'd caught them stealing. Would you tell them that you caught them stealing with hidden cameras, alerting them and any future people that there are hidden cameras or would you just say, we're not letting you back in and allow the cameras to remain an effective means of catching thieves?

I hope you've been forthcoming (no pun intended) but there appears to be more to the story here than you're letting on.

 

[rodrigolfp]

Yeah but you can't play games from them through steam anymore.

You can still play your already purchased games.

 

[Forth]

I provided the email, you claim you emailed it and it gave you a bounce back, I've emailed it, there's no such bounceback either automated because the mailbox is disabled or auto response from the mailbox.

"Tried that email address and it doesn't receive email.
I get this message when I try that email address:
Your message to hideaki.nishino@sony.com couldn't be delivered.
I appreciate you reaching out to me, any information you require please ask."

I've emailed on your behalf, I will follow up when i get a response, in the mean time, if you're telling the truth, my suggestion would be to email, include your name, address, phone number, reinforce on Hideaki that you're a long standing customer, make him understand you have contacted large gaming communities like Neogaf, advise you are seeking legal counsel, say you are contacting the gaming media and mainstream media., if you want this resolved you have to put the work in, it shouldn't be like that, but it is.

Keep repeating or contacting first line support staff will get you no where.

I've tried Mark Bowles, SCEE DPO, Eurogamer, BBC Watchdog.
I've written two letters, one to their board of directors and also Mark Bowles both in Marlborough Street, London HQ.
All of this was done this week as last week was just as you described, running in circles with their help desk. Although I'll admit some of their help desk agents were very understanding but they can only present the information in front of them and that wasn't much.
I asked to speak to their team/floor manager but every single time they were off the floor or out to lunch.

 

[Forth]

I provided the email, you claim you emailed it and it gave you a bounce back, I've emailed it, there's no such bounceback either automated because the mailbox is disabled or auto response from the mailbox.

"Tried that email address and it doesn't receive email.
I get this message when I try that email address:
Your message to hideaki.nishino@sony.com couldn't be delivered.
I appreciate you reaching out to me, any information you require please ask."

I've emailed on your behalf, I will follow up when i get a response, in the mean time, if you're telling the truth, my suggestion would be to email, include your name, address, phone number, reinforce on Hideaki that you're a long standing customer, make him understand you have contacted large gaming communities like Neogaf, advise you are seeking legal counsel, say you are contacting the gaming media and mainstream media., if you want this resolved you have to put the work in, it shouldn't be like that, but it is.

Keep repeating or contacting first line support staff will get you no where.

Thank you, I really appreciate it.

 

[Edgelord79]

Sony makes great games and hardware, but they are shit for customer service. None of this surprises me with them.

I hope you manage to get it sorted or at least get an explanation although I wouldn't hold your breath. Even if you try legal recourse, I doubt there will be any movement as the deck is stacked against you.

 

[Skifi28]

This is becoming more interesting by the minute. I don't have anything useful to add to the discussion and I don't know if the OP is being 100% truthful or leaving anything out, but I've become very invested in this case being resolved one way or the other and finally reading an official reason for this ban.

 

[MrAlwaysRight]

I've tried Mark Bowles, SCEE DPO, Eurogamer, BBC Watchdog.
I've written two letters, one the their board of directors and also Mark Bowles both in Marlborough Street, London HQ.
All of this was done this week as last week was just as you described, running in circles with their help desk. Although I'll admit some of their help desk agents were very understanding but they can only present the information in front of them and that wasn't much.
I asked to speak to their team/floor manager but every single time they were off the floor or out to lunch.

I know from my dealings with them and the fact the call centre was local and know people who worked in it, that first line staff can't see shit, the second line staff are not contactable by the general public at all, so basically if you can't get the help from first line, your option is go to the top of the chain and they will get it dealt with, CEO's just want to know why the fuck some random customer has gone to the trouble to contact them, their escalation team have a lot more sway in what they can do.

 

[Forth]

Hilarious that the OP in that reddit thread has their reddit account suspended too...

Not saying this is you, but a lot of these people who complain about getting their accounts suspended and feigning ignorance are absolutely doing heinous shit that they're leaving out of their public pleas.

Companies are protected from having to explain how or why they're taking some actions.

Imagine you own a retail store and you had cameras in specific places that were unbeknownst to the public. Let's say a customer came into the store after you'd caught them stealing. Would you tell them that you caught them stealing with hidden cameras, alerting them and any future people that there are hidden cameras or would you just say, we're not letting you back in and allow the cameras to remain an effective means of catching thieves?

I hope you've been forthcoming (no pun intended) but there appears to be more to the story here than you're letting on.

I know there's more to this but I really don't know because PlayStation won't elaborate on it any further.
I've checked to see my PSN ID online but I don't know whether it's because it's banned or that I have it all locked down. I've no interest in messaging, voice or friends lists.

 

[Forth]

I know from my dealings with them and the fact the call centre was local and know people who worked in it, that first line staff can't see shit, the second line staff are not contactable by the general public at all, so basically if you can't get the help from first line, your option is go to the top of the chain and they will get it dealt with, CEO's just want to know why the fuck some random customer has gone to the trouble to contact them, their escalation team have a lot more sway in what they can do.

Thank you so much, I can understand that and that's why I never shouted or got frustrated with them because I do believe they can only fix the basics and not anything that needs pushing further up the chain.
But it's frustrating that I'm unable to contact the second level of staff.
Your story reminds me of the time I purchased an Apple Watch at the pre-order stage but the pre-order was cancelled for a reason I couldn't fathom. I called CS and there was nothing they could do as it was sold out.
I emailed Tim Cook CEO of Apple and a member of his staff called me and I managed to get one on launch day. That always stuck with me.

 

[CitizenKratos]

Something like this happened to me and was resolved simply by clicking restore licenses from the system settings.

 

[ArtHands]

There's no reasoning present in that post of yours and it's not helpful to the OP in the slightest. At this rate you're just speed running yourself to another ban, so don't let me stop you.

So now they are flip flopping? Absolutely ridiculous.

They've even managed to send you the incorrect link. This is the code of conduct:

PlayStation Network Code of Conduct

You and your family members must follow our Code of Conduct in all dealings with us and other members of the PSN community.

www.playstation.com

It is reasoning to explain why Sony will not post a blog post or anything.

 

[Forth]

It is reasoning to explain why Sony will not post a blog post or anything.

I've absolutely no idea other than Sony just don't care or want to get involved, they probably don't want to be seen like Nintendo who run their franchises and company with an iron fist.
I'd like to thank everybody's support and input, criticism included.
I'd also like to thank gooner4life_uk because without him I would never have known how to email the Sony CEO and I'm hoping the emails we both sent yesterday get to his team. I'd love one of his team to actually phone me on Monday and reach out so that I can finally get a result and move on from this mess.
Even if they don't remove the permanent suspension I'd really appreciate if they can give me the information I need.
When I do, I promise to put in on here so the thread can be put to rest and hopefully other PlayStation players can learn from my mistake.
So hopefully see you all Monday, thank you everybody.

 

[Mattyp]

I just sent a message to:
playstation.support@sony.com
Which was the email address that told me they had reevaluated my case and would not be changing their decision and I immediately received another email stating that the above email isn't even monitored after I tried to reply to them to appeal to them with my story that the God War Ragnarok digital key was the only suspicious thing I could think of and that I could provide transaction information to prove I'd purchased it in good faith. But I can't even contact that email because they're impossible to get through to.

Straight up fucking illegal. Fuck Sony, contact UKs ACCC equivalent.

 

[Bojji]

Hilarious that the OP in that reddit thread has their reddit account suspended too...

Not saying this is you, but a lot of these people who complain about getting their accounts suspended and feigning ignorance are absolutely doing heinous shit that they're leaving out of their public pleas.

Companies are protected from having to explain how or why they're taking some actions.

Imagine you own a retail store and you had cameras in specific places that were unbeknownst to the public. Let's say a customer came into the store after you'd caught them stealing. Would you tell them that you caught them stealing with hidden cameras, alerting them and any future people that there are hidden cameras or would you just say, we're not letting you back in and allow the cameras to remain an effective means of catching thieves?

I hope you've been forthcoming (no pun intended) but there appears to be more to the story here than you're letting on.

lol

Sony needs defending, you come to the rescue.

 

[Forth]

Hilarious that the OP in that reddit thread has their reddit account suspended too...

Not saying this is you, but a lot of these people who complain about getting their accounts suspended and feigning ignorance are absolutely doing heinous shit that they're leaving out of their public pleas.

Companies are protected from having to explain how or why they're taking some actions.

Imagine you own a retail store and you had cameras in specific places that were unbeknownst to the public. Let's say a customer came into the store after you'd caught them stealing. Would you tell them that you caught them stealing with hidden cameras, alerting them and any future people that there are hidden cameras or would you just say, we're not letting you back in and allow the cameras to remain an effective means of catching thieves?

I hope you've been forthcoming (no pun intended) but there appears to be more to the story here than you're letting on.

There are only two reasons I can think of that would make them decide to permanently suspend my account.
The first reason is the CDKEYS GOW Rangnarok digital key that turned out to be dodgy.
The second reason is that's I'd asked for about three refunds on digital games I'd purchased within the fourteen days grace periods of the games being released, I broke no rules here as the games had not been downloaded or even played.
One of the games was the Corcord Deluxe Edition and it provided four beta keys to give to friends, I posted the keys on this forum post:
https://www.neogaf.com/threads/concord-open-beta-starts-july-18.1672355/page-2#post-269360079
and I'm sure they were taken and claimed but then the reviews arrived and so I asked for the pre-order to be cancelled and the money was returned to my PSN Wallet.
I'm sure PlayStation hate refunding anything but they have to or they would be breaking the law, I personally don't feel that I broke any rules in the terms of service.
When asking for a refund they don't just hand it out, they thoroughly check that the refund request is eligible.
https://www.playstation.com/en-gb/legal/playstation-store-cancellation-policy/

https://www.playstation.com/en-gb/legal/service-cancellation-request/
They used to do the old excuse that we will do it this one time as a favour but they were called out for that and had to change their refund policies but maybe behind the scenes your account gets flagged and looked at if you request and qualify for a certain number of refunds that they have to process but hate doing so.

 

[Giallo Corsa]

It is reasoning to explain why Sony will not post a blog post or anything.

Yep, that's surely it

Hilarious that the OP in that reddit thread has their reddit account suspended too...

Not saying this is you, but a lot of these people who complain about getting their accounts suspended and feigning ignorance are absolutely doing heinous shit that they're leaving out of their public pleas.

Companies are protected from having to explain how or why they're taking some actions.

Imagine you own a retail store and you had cameras in specific places that were unbeknownst to the public. Let's say a customer came into the store after you'd caught them stealing. Would you tell them that you caught them stealing with hidden cameras, alerting them and any future people that there are hidden cameras or would you just say, we're not letting you back in and allow the cameras to remain an effective means of catching thieves?

I hope you've been forthcoming (no pun intended) but there appears to be more to the story here than you're letting on.

C'mon man, seriously ?
Leave the multi-billion company alone meme ?

 

[Cakeboxer]

I just sent a message to:
playstation.support@sony.com
Which was the email address that told me they had reevaluated my case and would not be changing their decision and I immediately received another email stating that the above email isn't even monitored after I tried to reply to them to appeal to them with my story that the God War Ragnarok digital key was the only suspicious thing I could think of and that I could provide transaction information to prove I'd purchased it in good faith. But I can't even contact that email because they're impossible to get through to.

Edit: I can reply to the received email but I'm unable to send an email to the above address.
It must be how they operate as a department.

At this point either get a lawyer involved or let it go, Sony won't help you. Switch (best pun ever) to Nintendo. Or Microsoft or Pc.

 

[Forth]

At this point either get a lawyer involved or let it go, Sony won't help you. Switch (best pun ever) to Nintendo. Or Microsoft or Pc.

Thanks, I've emailed The head of PlayStation is Hideaki Nishino yesterday so I'm hoping that the email will be followed up by someone in his team and I'll get the actual answer and information I want instead of all of this cloak and daggers nonsense.
I'm not looking for PlayStation to go bankrupt or any harm to anyone, I just want a responsible decent customer service response and then if I feel that the account closure was unjustified then I'll leave it with a solicitor to deal with and if it as justified then I'll personally move on from it.

 

[ComputerBlue]

Hilarious that the OP in that reddit thread has their reddit account suspended too...

Have you been to Reddit? They ban people all the time just for stepping outside of the echo chamber. It's probably worse than reee.

 

[Mibu no ookami]

lol

Sony needs defending, you come to the rescue.

In what way did I defend sony here?

C'mon man, seriously ?
Leave the multi-billion company alone meme ?

Has nothing to do with a multi-billion dollar company.

I'm just telling him reality, which is companies don't have to disclose and the logic behind it.

 

[Mibu no ookami]

Have you been to Reddit? They ban people all the time just for stepping outside of the echo chamber. It's probably worse than reee.

Maybe in your circles. All my friends are normal people not getting their accounts suspended on reddit.

The closest thing to that would be my friend who plays CoD and says questionable things, but again... he says questionable things.

 

[bitbydeath]

I just sent a message to:
playstation.support@sony.com
Which was the email address that told me they had reevaluated my case and would not be changing their decision and I immediately received another email stating that the above email isn't even monitored after I tried to reply to them to appeal to them with my story that the God War Ragnarok digital key was the only suspicious thing I could think of and that I could provide transaction information to prove I'd purchased it in good faith. But I can't even contact that email because they're impossible to get through to.

Edit: I can reply to the received email but I'm unable to send an email to the above address.
It must be how they operate as a department.

You either got conned, or you're conning us.
Read that email again.

We have receiver your request

That isn't from Sony.

 

[Forth]

Have you been to Reddit? They ban people all the time just for stepping outside of the echo chamber. It's probably worse than reee.

No, wouldn't touch Reddit at all. This is the only forum I am a number of online.
That Reddit post link popped up on my google search when I typed in PlayStation Network permanently suspended, the story is similar to mine.

 

[Forth]

You either got conned, or you're conning us.
Read that email again.


That isn't from Sony.

I saw the grammar mistake and spelling mistakes too. Yet I honestly think that that was sent from PlayStation Support.