While I understand the impetus behind broadening the appeal of a game, I also see no reason why it should come at the expense of the die-hard fans. If the number one complaint behind Mass Effect 3 is its ending, is there any reason to believe that a better set of endings that reflect the choices made in the first two games would somehow chase off new players? Is there something mutually exclusive about a good ending and a new audience? I’m perplexed.
I’m also having a hard time seeing where Joel is going with all of this. How does any of this lead to the “entitled gamer” label?
As far as I can tell, it basically comes down to this: being a smart consumer is more than just voting with your wallet. Half the time it’s too late for that. It’s easy to say “Well, if you don’t like the product, don’t buy it” but it doesn’t really work that way in practice.
Complicating matters further, many gamers upset by this game are long-time BioWare fans. They want the game to be good. They want the next BioWare title to be good. They wanted the last one to be good, too. Maybe at some point a lot of people will stop buying these games, but that’s hardly a win for anybody. Shouldn’t we be contemplating best-case scenarios?
Complaining isn’t a bad thing, either. Voters do it all the time in the realm of politics but an angry voter is considered “active” in politics, not “entitled” to good government.
Isn’t it better to complain? Isn’t it better to try to make a change than to simply give up? Isn’t it better for developers and consumers alike to communicate this sort of thing rather than to just give up on one another?
If you ran a restaurant and the food you served wasn’t any good, would you prefer to have your customers leave and never come back or would you prefer to hear their complaints and give you a second chance? Would you mockingly refer to them as “entitled” restaurant-goers? For that matter, are people who eat at your restaurant entitled to a good meal?
Anyways, I don’t mean to go on and on about this, but it really is a strange label to apply to customers. Of course the customer isn’t always right, but unless you have a captive market or a state-granted monopoly, you’re still pretty beholden to the people who buy your goods. If consumer exit exists, you’d better have a contingency plan.