EDUCATION
Bachelor of Science in Political Science University of South Florida
Superior Academic Achievement; Major GPA 3.62
Graduation date: August 2011
WORK EXPERIENCE
INTERN, 01/2010-04/2010
The United States Secret Service, Tampa, FL
Salary: Unpaid
Supervisor: Ms. Nancy,111-111-1111; may contact
ADMINISTRATIVE ASSISTANT: Processed incoming and outgoing mail containing counterfeit note reports. On average, successfully analyzed and verified 30 counterfeit note reports and counterfeit currencies sent from local banks and police departments; processed with 100% accuracy. Identified each counterfeit note report by examining the currencys serial number, serial date, note number position, Federal Reserve number, and plate number. Then, the counterfeit note reports were organized by the currencys serial and year, and then date stamped and rapid printed. The second copy of the counterfeit note report is mailed back to the banks or police departments.
FILE MANAGEMENT: Office room containing counterfeit note reports were compiled and filed by alphabet. Then, the files were consolidated and shelved.
ANALYSIS AND RESEARCH: Analyzed police reports involving counterfeit currency and highlighting the date the incidents took place on and the names of the suspects. Incidents that took place at a business, the employers name and address were highlighted.
PREPARE AND ORGANIZE REPORTS: Provided administrative support to Special Agents in making copies of files and creating binders for investigations. On average, 50 to 100 files were copied, arranged in order, hole-punched, labeled with colored tabs, and set into a binder.
COMPILE FILES: Organized and made copies of applicants files that were applying for the United States Secret Service. If needed, applicants files were analyzed for information pertaining to their date of birth, selective service registration number, finger prints, and college transcripts.
INITIATIVE AND TEAMWORK: Ran errands for Office Administrator and Special Agents. Traveled to local post office to mail documents. Dropped off or picked up subpoenas at the U.S. Attorneys Office. Other errands included picking up documents from the local police department.
Key Accomplishment:
Received letter of recommendation from Office Administrator
Sr. Sales Associate, 03/2011-Present
The Sports Authority, Clearwater, FL
Salary: $10.42/hr
Supervisor: Sam Adams, 333-333-3333; may contact
COMMUNICATION: Communicate effectively with customers by regularly answering their questions in person-to- person situations or by phone. Compose correspondences intended to communicate with other Sports Authority stores on store-to-store transfers.
CUSTOMER SERVICE: Resolve problems or disputes involving returns and exchanges, faulty products, and work orders. Successfully remain polite while dealing with customer problems or complaints. Analyze customer problems, educate customers on store products, and determine appropriate products or services.
TEAM LEADERSHIP: As a senior sales associate, coordinate and communicate both written and orally with team members to help complete workload in a timely manner, and within budget.
MULTI-TASKING: Multiple duties performed and accomplished on weekends by pulling the previous weeks ad and setting up the new weeks ad (consisting of at minimum 50 signs), maintaining the departments cleanliness, and helping to promote SCALES to customers.
INTERPRET RULES AND REGULATIONS: Comply with OSHA rules, regulations, and written guidelines whenever an accident or spill happens within store. Take new online courses whenever the companys rules and regulations are updated. Report unethical behaviors to chain of command.
INITIATIVE AND TEAMWORK: Taken the initiative to learn new skills and product knowledge outside of department (team sports, footwear, outdoors, and cashier). Ability to work outside of department without notice for indefinite period of time. Coordinate with team members on office supplies, lunch breaks, and covering one anothers department.
EXPERTISE: Assist, train, and present technical or complex information to other team members on how to use in-store computer programs, effectively dealing with customer issues, and work orders.
Key Accomplishments:
Employee of the month for September, 2014
Only one of two sales associates to achieve perfect SCALES more than once on a weekly basis
Ranked number one within the store for signing customers up for our Sports Authoritys The League Program; on average, 5 customers sign up for The League per shift
Nominated as team sales leader to maximize sales during the holidays in 2011
Frequently receive favorable feedback from customers and supervisors
COMPUTER SKILLS:
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Proficient in Microsoft Word, Power Point, Outlook, and moderate knowledge of Excel