You are now ready to chat with Surjya.
you: hi?
(5 minutes pass)
you: hello?
you: i just waited an hour and a half for your support. please respond.
Surjya: Yes i am here.
you: thank goodness
Surjya: Could you please explain your exact issue ?
you: okay, so it seems that i've gotten a defective single player disk for Battlefield 3
you: Every time i try to play the campaign, it freezes on the first encounter.
you: i've tried installing it to my Xbox 360 hard drive, and it fails at 45% every time.
you: the disk is brand new, clean, and all that jazz.
Surjya: May I know are you trying to play the game in xbox?
you: Yes.
Surjya: In that case i would like to request you to please please replace your game from warranty
you: How do i do that
Surjya:
http://help.ea.com/article/bf3-warranty-address
Surjya: Please contact us again if your issue persist again .