I call capital BS on what that Joey guy said. I just tested on a random transaction. Let's say you were preordering Destiny 2 (or any new upcoming releases), which is 79.99 before tax, and you have 60$ in trade-ins (add to that a 30% because of the current trade-in promotion for upcoming releases), in my example, the game would be 1.99$ plus tax. Even without the trade promotion, it would cost you 19.99$ plus tax. Don't know where he got that shady information, but I would avoid this store for a while like somebody said earlier or go to another EB close-by.
EDIT:
I hope Namco will make the Collector's edition of Ni No Kuni 2 available with selected retailers in Canada and not only on their website like the first game.