You got the wrong artist here. Look at Xenosaga 1 and Xenoblade X.
I have, and oddly enough, I find the models from Xenosaga 1 more aesthetically pleasing than Xenoblade X's. Taking into consideration the era and the fact that the art and world surrounding Xenosaga 1's characters were more simplistic, the characters do not stand out as garish to me.
Everything that revolves around X's characters is so detailed and elaborate that it makes the character models look awful by comparison.

There are other characters with better looking faces in X. Just look at some videos from the character creator.
The male characters do fare better than the females.