it is serious, and he's not playing. The sl thing was probably before they knew the gravity of the issue
Like you said, they already have bent over for EG. I'd understand (but would disagree with) a "no exceptions" policy, and you could argue over the time difference between the two cases, but as it stands, they've already broken their rule (which, considering the confusion, was obviously not laid out clearly) to help out a team. If they don't let x in, it looks like they're playing favorites even if they're not. Let him through, establish better rules next time. Teach valve a thing or two about communicating better.But bending over just because teams can't get their shit in order is not helping.