Thanks for the tip, I'll try that if this line of communication doesn't go well.
OK, last update on this.
The international mailbox sent an auto reply saying they can't monitor it due to being short staffed and having a lot of orders
But the shop I was talking to changed the payment type to Paypal, and I got payment through that way. So hopefully all should be well now.
Thanks again @tauke. I should also thank whoever posted the link to the Alter Selveria a few (several?) pages ago