Hello, My name is Josue how may I assist you today?
Me (12/5/2015, 1:01:26 PM): Hi, I bought Final Fantasy VII for PS4 and was not applied the discount for PS+ members
Josue (12/5/2015, 1:02:06 PM): I completely understand ___, I'm really sorry to hear that you did not receive the PS+ discount after you purchase a game that is in the offers for PS+ members.
Josue (12/5/2015, 1:02:12 PM): I will be more than glad to look into this for you today!
Josue (12/5/2015, 1:02:15 PM): Although you have entered information about a SEN account before this chat, could you please provide the following to confirm the *exact* account you need assistance with?
- First and Last Name on account
- Sign-In ID (email address)
- Online ID
Josue (12/5/2015, 1:02:41 PM): Thank you for the information, one moment while I access your account.
Josue (12/5/2015, 1:06:35 PM): Thank you very much for waiting ___!
Josue (12/5/2015, 1:07:10 PM): I was checking some information and let me advise you that at this moment we have started an investigation on this issue.
Josue (12/5/2015, 1:07:36 PM): Let me advise you that there are other users with the same inconvenience ___, we will investigate this issue and we are going to fix it as soon as possible.
Me (12/5/2015, 1:08:04 PM): So it will be an issue resolved for any one that it happened to automatically?
Josue (12/5/2015, 1:08:54 PM): Correct ___ this is going to be fix as soon as possible I can assure you that.
Me (12/5/2015, 1:09:05 PM): Thanks Josue, have a nice day!
Josue (12/5/2015, 1:09:14 PM): You are more than welcome my friend! May I know if there is anything else that I can further assist you today?
Me (12/5/2015, 1:09:46 PM): I don't believe so. I assume I will be notified as soon as a fix is given by email?
Josue (12/5/2015, 1:10:06 PM): Yes ___ if you are not notified today, please contact us back in order to escalate your case.
Josue (12/5/2015, 1:10:24 PM): I hope I have assisted you today my friend, thank you for contacting us, take care and keep playing!
Me (12/5/2015, 1:10:32 PM): Thanks!