Take a step back, catch your breath, get some perspective, and read what you're posting.
It is 100% not that big of a deal. They are a massive, multibillion dollar corporation. They do not care about any individual outside of you being a number in their database that is composed of a purchase history, a gamerscore, how many years you've subscribed to their paywall service, and whether or not you checked yes in the "Can we market our crap to you by spamming your email?" box. They do not notice your posts on a forum, Penello and Hyrb are not marking your name down on a list after smiling and saying "Yeah, this guy gets it!" They have no data linking your Live account to how fast you sprinted to a Gamestop to fork your money over as an interest-free loan to another group of accountants. This is a marketing ploy because again, they are a corporation, not your friend. It's not an insult, you just weren't on their spreadsheet. You're feeling unappreciated, insulted, and as though you were slapped in the face by a robot.