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Limited Run Games - Putting digital games into your hands

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I just got my dispatch email as well - and its coming by DHL. Not a fan, I hate DHL since they are so damn lazy over where I live. I hope they actually bother to deliver my package this time, unlike my 3DS I ordered a few years back...
I'd have rather it be coming by Royal Mail, or DPD.
 

iuuk

Member
Yeah, add me to the 'not that happy with DHL' crowd. For national (Netherlands here) shipping DHL is fine, but internationally it's basically guaranteed to incur customs without being any better than USPS.

Hope this is a one time thing if the response is mostly negative.
 

Samuray

Member
NOW I too received my shipping confirmation. Okay then....better late than never, I suppose. :)
DHL as well....so I'll have to brace for customs fees as well, since in all likelihood I will have to show them the Paypal receipt (and drive 80 kilometers to the customs office)
 

blacksark

Member
Very very mad with the dhl shipping too. Very bad lrg not happy with it.
I have been supporting you since day 1 I noticed with smrpg,but this isn't the way, it's the WORST international shipping method here in Spain, so if you keep doing it I will have to stop buying at least the not necessary ones like futuridium.Also was not true the fact that international orders have already been shipped.
 
LRG on Twitter on the whole DHL thing...

Limited Run Games ‏@LimitedRunGames
Just stepping in real quick to let international folks know that we're pretty sure your order was not actually sent via DHL.

We used APC postal logistics to help figure out the best way to ship all of our international orders - they have their own tracking system.

Shopify doesn't have an option for APC's tracking so when the data was uploaded back into our system, it defaulted to DHL. Don't panic!

Your tracking numbers work through this site: http://dm.mytracking.net/apc/dmportalv2/externaltracking.aspx?track=###
 
My Oddworld copies are in customs duty here in Germany. I thought it was marked with a low value? Any other german buyers here with similar experiences? That's additional costs 19% of the complete value for both games and shipping. :/
 

blacksark

Member
i have received today oddworld(Spain) and games were marked 7$ each(which is fine as 22€ is the quantity where you have to pay customs here)
 

Clive

Member
My Oddworld copies are in customs duty here in Germany. I thought it was marked with a low value? Any other german buyers here with similar experiences? That's additional costs 19% of the complete value for both games and shipping. :/

Are you sure you will have to pay extra? Mine were stuck in the Canadian customs for whatever reason for 5 days before they released them. Stuff like that can happen but no charges were added.

I once had a friend in Belgium who had to pay extra in spite of the product being marked down. Maybe the German is strict like that too.
 
Are you sure you will have to pay extra? Mine were stuck in the Canadian customs for whatever reason for 5 days before they released them. Stuff like that can happen but no charges were added.

I once had a friend in Belgium who had to pay extra in spite of the product being marked down. Maybe the German is strict like that too.

If they don't believe the value on the package, they will make an estimate of its value themselves.

That could be $40 or $50 for a brand new Vita game, and then another $20 or so for shipping.

I've actually had it happen a couple of times that I had to pony up VAT and an administrative fee based on an estimated amount. In my country tracked shipping is automatically estimated at $20 if they don't know the actual value (i.e. the shipping cost is not available on the shipping label).

Edit: in Germany though, customs will contact you directly and you will have to go show your invoice at one of their offices, and pay up, afaik.
 
Edit: in Germany though, customs will contact you directly and you will have to go show your invoice at one of their offices, and pay up, afaik.

Yeah, but this has never ever happened to me for a package that has been marked down under the threshold, in hundreds of orders over 10+ years. So it's weird.
 

blacksark

Member
I've been trying to convince greg casavin and supergiant games on bastion/transistor, I know it's difficult but if we want it we have to show them the desire of seeing a retail edition.
 

c-murph

Member
Yeah, but this has never ever happened to me for a package that has been marked down under the threshold, in hundreds of orders over 10+ years. So it's weird.

They caught on and now they're going to charge you for 10+ years worth of custom fees!

I've been trying to convince greg casavin and supergiant games on bastion/transistor, O know it's difficult but if we want it we have to show them the desire of seeing a retail edition.

Just tell him, "Hey. Stop being a dick."
 
I've been trying to convince greg casavin and supergiant games on bastion/transistor, O know it's difficult but if we want it we have to show them the desire of seeing a retail edition.

Oh man, I'd love be to see retail copies of Bastion for both Vita & PS4. Then Transistor on PS4.
 

iuuk

Member
Anyone else here where DHL tracking still doesn't work? My tracking number keeps on resulting in an error ((Not found): No result found for your DHL query. Please try again. ).
Even if USPS took a long time to process pre-shipment, at least it gave me some information as soon as it was marked shipped. DHL gives me bupkis.

DHL tracking was always terrible for me, but I'd still like to know if there are more people with this problem right now.
 
Anyone else here where DHL tracking still doesn't work? My tracking number keeps on resulting in an error ((Not found): No result found for your DHL query. Please try again. ).
Even if USPS took a long time to process pre-shipment, at least it gave me some information as soon as it was marked shipped. DHL gives me bupkis.

DHL tracking was always terrible for me, but I'd still like to know if there are more people with this problem right now.

Its displayed as a DHL number because of a bug in shopify. Enter your number here

https://dm.mytracking.net/apc/dmportalv2/externaltracking.aspx
 
Thanks. So it's still USPS? Weird, but great. Did I miss some update about this here, or was it only on twitter?
Makes me feel a lot better at least.

It's handled by APC (the fulfillment partner), who then decides the best shipping method based on location. Some are USPS I believe. I still don't know how mine will arrive here even though it has been shipped a while ago.

I only heard about it on twitter and someone posted it here, official LRG communication is a bit lacking lately.
 

iuuk

Member
It's handled by APC (the fulfillment partner), who then decides the best shipping method based on location. Some are USPS I believe. I still don't know how mine will arrive here even though it has been shipped a while ago.

I only heard about it on twitter and someone posted it here, official LRG communication is a bit lacking lately.

O, yeah, now I see that post here, of course that's the one I missed... But thanks for the reply, it's still USPS for me and it already cleared customs yesterday if tracking is to be believed.
 

Jamix012

Member
Edit: They got back to me and I'm very happy with the service in general, I was just somewhat negative in this situation because of my concern. I'd still highly recommend LRG.
 

Olengie

Member
My Oddword PS4 got lost in the mail (or not sent at all, the tracking number provided doesn't exist.)

I tried to contact them but, after telling me where to send an email on twitter, they've not responded in like 4 days and I'm pretty upset. I bought a copy of every LRG print so far and I wish I wasn't being treated like I don't matter.

There are also other people who email them. You aren't the only one.
 
I'm at 2/2... would not be suprise to be at 3/3....

edit : i ask my girlfriend yep loose too, this is ridiculous, do something about that this is real problem.

The only way to do something about it is to tell Sony to stop cheaping out on box quality. It literally has nothing to do with LRG when there is an issue with the Sony mandated boxes they have everyone use.
 

NateDrake

Member
The only way to do something about it is to tell Sony to stop cheaping out on box quality. It literally has nothing to do with LRG when there is an issue with the Sony mandated boxes they have everyone use.
Exactly this. I get review copies from Sony and the discs are loose half the time. LGR isn't to blame.
 
Got my copy of Futuridium today. Looks like no more black envelopes.



Eh, I'm still waiting for a response from an email I sent 2-3 weeks back, for what it's worth.

If that's the case send another one in the same thread to bump it. It may of got lost in the flood, in which case sorry!
 

Clive

Member
Hope the shipping issues with France in particular don't discourage you guys. I guess I will take back what I said about wanting the option for no tracking on international orders.

Got my sweet Vita copy of Futuridium today and the box art and post card are both beautiful so props to whoever made the art.
 
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