Just want to vent about my ongoing experience with Meta Support. First off, their support chat is straight out of 2017.
They ask for info that requires you to switch to another app briefly, BAM disconnected, start over.
You are waiting for an agent to respond and your screen times out for 2 seconds, BAM disconnected, start over.
You act super careful not to let screen timeout, and make sure to use another device to gather info to avoid switching apps, BAM disconnected for no reason, start over.
Once I get to speak with an agent, they try to gaslight me into believing that nothing is wrong. I can't access the God damn store to buy software, how the fuck am I supposed to believe that nothing is wrong. Doesn't pull up at all on my headset, and on any other device every sale or bundle is completely absent. Example, RE4 is on sale for everyone else, but if I pull it up then it is full price.
Now my issue has been escalated so I am conversing through email. A real time conversation is impossible. Responses take 24 hours, and in my case where they continually keep asking for more screenshots, videos, etc., a simple dialog exchange has taken days.
Lastly, I'm having an account issue that is effecting my Quest 3, Quest 1, iPad meta app, android meta app, and meta.com. They would not move forward unless I factory reset my quest 3. I questioned how erasing all of my content installed on my Quest 3 is going to correct an issue that spans multiple devices. No good answer, "just do it". Of course that didn't work as expected. I tried act as if I had already performed the reset, and those son of a bitches can actually tell if you legitimately performed the operation.
To tie it all together. I have had an issue since last Tuesday. They have been a huge pain in the ass every step of the way, and a week later nothing has been fixed.