The board of the Omaha Metropolitan Entertainment & Convention Authority has voted to reimburse some Taylor Swift fans who ended up with fraudulent tickets.
"If I was the ticket buyer, I would think it was a legit sale," MECA CEO and President Roger Dixon said. "And it wasn't."
A former MECA employee is under investigation and accused of printing duplicate tickets and selling them.
Monday, the board voted unanimously to reimburse victims in this unique situation.
"I mean, it's not a good thing at all to have an employee who you thought you trusted and you can't," Dixon said. "That's not a good feeling."
Dixon said because the invalid tickets were printed on CenturyLink Center cardstock, the board has an obligation to customers. He recommended that the MECA board take action.
"(I recommend) that you authorize staff to reimburse these individuals the face value of the tickets," Dixon said in the board meeting.
The tickets will be reimbursed at face value. Each of the 207 people who purchased them will get $120 back. In total, it will cost MECA about $25,000.
Dixon says new security policies will help ensure this never happens again.
"You figure out what you've done and you try to strengthen so it can't happen again."
From now on, each ticket will be linked to one employee's code.
"Basically, it comes down to nothing happens in the box office with printing tickets, unless the box office management team signs off on it," Dixon said.
CenturyLink Center officials will contact each person who will receive a reimbursement. Omaha police told KETV NewsWatch 7 that they're still interviewing victims and hope to have new details next week.