as an update (I doubt anyone else is actually following my antics at this point)
I have sent as of this morning 16 emails to gunho. the first was a request to reactivate my account after having a factory reset happen while I was on vacation out of the country, ever other email was a response to their questioning.
each email from gungho comes at about 3:30 am est, and each one asks more specific questions.
I have not trolled the company, nor will I - at this point the questions have become insanely silly, they keep refining them and asking more and more exacting questions.
the simple answer I gave before about them not able to help is incorrect - I think they are bordering on inept at this point, and its almost comedy to read the responses.
so far: no go - they keep saying they will "investigate" and that I have not provided enough information.
so, for the record if you are playing and have a problem here are the things you need to tell them after you have a problem:
1) your ID
2) your name you use
3) your secret code
4) your rank
5) date and time you last played (exactly to the hour)
6) name at least 10 monsters you play with
7) time of your last dungeon clear (exact time - to the hour will not work)
8) screenshot of the last time you buy stones
9) detail of what happened.
you MUST have screen shots of your rank, if not it may delay the investigation
you MUST have screen shots of your last dungeon cleared, if not it will delay the investigation
you MUST have at least 5-10 monsters registered as favorites in your line up, if not they can not investigate.
if you bought stones:
you MUST have screenshots of you history of spending money, or send them a record of your google play account.
so, if you have - or are planning to spend money with gungho - KEEP RECORDS!
they are extremely nice to interact with, but completely - utterly - painstakingly inept. If I were an angrier person I would be fed up and would write terrible things about them - I really still like the game, but seriously they utterly suck.
oh, and *every* email that they send asking for more refined information ends with an infuriating polite sign-off as if I've done something wrong and they are trying their best to help after asking me for insanely specific details.
- We apologize for the inconvenience, and hope to hear from you soon.
- We sincerely apologize for the hassle, and we ask for your kind understanding.
- Thank you for your patience and cooperation, We look forward to your response
- We appreciate your patience and cooperation, We hope to hear from you soon
- Thank you for you patience and cooperation, and we are looking forward to your response.
- We apologize for the inconvenience, and we hope to hear from you.
