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[ArkkAngel007]

Hope Corsair sets it right for you OP. Agree with others who have said that they should cover it.

Was a bit nervous in moving forward with the H100i for my pending rig, and this type of situation isn't helping with that. Hate to see around $2K be thrown down the drain over a poor fitting and someone being slow on the take/panicking and allowing the situation to get to the point of no return (aka occurring when the wife is using it). Still going to move forward with the decision though.

Hard to gauge though how big of an issue it is. The H series seem to be really popular, and thus even a rather small sample size of issues would look pretty significant in numbers. Always that chance though....

In addition, the rest of the liquid related horror stories will lead to some martial law-esque rules around the desk.

 

[Vigilant Walrus]

Is H100i more safe than the H110 or H85? I have heard countless People staying the H Series is an amazing product

 

[mkenyon]

The issues are seemingly related to QC, which would affect any of them.

 

[blitzcloud]

Is H100i more safe than the H110 or H85? I have heard countless People staying the H Series is an amazing product

2 years and no problems at all. only problem is the stock fan. If you swap them for cougars, you get about same ventilation for 1200rpm instead of 2500rpm

 

[Skyzard]

Thanks again for the good wishes, no word yet though.

Tempted to test it... Then again a WiiU is coming tomorrow to take away the pain with some mario.

Maybe I can get some compensation for mental trauma

Spoiler

using the wiiu as evidence

.

 

[Skyzard]

 

[Krejlooc]

I don't know what that means!

 

[Skyzard]

^No reply yet. Well, other than the auto-confirmation when I first submitted the support ticket to corsair.

..I know it was independence day on Friday in US...but it's been a while...feels like ages.

I wouldn't worry too much. I had a friend dump coffee down the top of my rig while I was gaming. Ruined the motherboard but everything else turned out okay.

I'm glad it worked out (also giggled at the mental picture, sorry )! I have a feeling that at least my graphics card is toast though, it wasn't displaying anything and was on for a while, while wet I think,

 

[Lace]

I wouldn't worry too much. I had a friend dump coffee down the top of my rig while I was gaming. Ruined the motherboard but everything else turned out okay.

 

[Krejlooc]

^No reply yet. Well, other than the auto-confirmation when I first submitted the support ticket to corsair.

..I know it was independence day on Friday in US...but it's been a while...feels like ages.

It might be because you have a TxK avatar but I feel oddly invested in your story. Best of luck!

 

[Inotti]

^No reply yet. Well, other than the auto-confirmation when I first submitted the support ticket to corsair.

..I know it was independence day on Friday in US...but it's been a while...feels like ages.

Let us know when you hear anything from them or when you have the courage to power up your pc again. Best of luck!

 

[Skyzard]

^ thanks! I just spoke to chat...not exactly quite official but still, notes at bottom of post. Don't think I have the balls to try the PC again tbh. I'm just going to curl up and play some mario

It might be because you have a TxK avatar but I feel oddly invested in your story. Best of luck!

Thank you!



I managed to successfully start a chat session (a chat that actually connected) today. Just to try and find something out or speed things up.

Chat staff suggested I will have to ship my rig to the USA - and that they would try and salvage some once-wet parts lol!
I said please no - imagine it works now but a month down the line the gpu or mobo craps out.
I should be contacted later today hopefully for more info....

 

[Super Rookie]

It's the conductive impurities and ions in liquids that cause electrical shorts, not the liquids themselves. Most PC consumer parts are cleaned with deionized water a few times in the manufacturing process.

That explains the scene in All Is Lost when Robert Redford is washing the radio, when I saw that I was wondering wtf he was doing!

Hope everything works out for you Skyzard, I never water cooled as I'm too scared and knowing my luck something like this would happen to me.

 

[Skyzard]

Haha, nice. And thanks - I'm going to TRY and see if I can get them to replace it all, apart from the HDDS which I should probably test or probably better yet, backup...which will be a challenge.

Hopefully they won't skimp on the shipping speed to US. Sucks if they give me back some blowdryed mobo and parts though. Even though I remember it drenching some parts and leaving others a bit okay-ish...common!

Anyway, thanks for the support and reading a lot of whining. I'll post again when I hear something.

 

[SURGEdude]

I would argue that water cooling is safer when you figure in how much less stress the components get from the heat over their lifetime. Longer life across the thousands of units that don't fail more than cancels out the failure of a very rare unit like this. The temps that many people put up with aircooling are just waaaay to high for prolonged life.

That said catastrophic failure can happen and I really do feel sorry for the OP.

 

[Skyzard]

^Thanks dude!

Got my reply already:

We will do our best to get this matter resolved. Please fill out the attached form, and e-mail back to . Once we received the form back, we will issue you a prepaid shipping label (within 24-48 hrs.) to bring the Corsair product and all suspected damage components back to our Lab for evaluation and possible monetary reimbursement if found that our product indeed caused the damage, otherwise, if our product passes the failure analysis, we will then send all the components back to you. The amount will be based on the current market value of that given hardware. We will do a failure analysis on our component and let you know the results.[/QUOTE]

Checking out the form now, time to get shipping!


Being someone who worries, especially about expensive shit I like, I'm kinda worried about something though -

After it leaked, and I tried to dry out all the parts and disconnect everything - It came off completely and rinsed it all, so I had to put it back on! That might have stopped the leak - I mean like by putting it on super tight from adrenaline lol? I don't know... it's not like there is a nail in the hose...it just leaked out the bottom.
What if they put it back on and do it in a way that is super tight, not like how it was when I bought it (there was a slight snugness difference between the two hoses-I think it is down to thickness of the rubber fitting), before they test it... It was working fine for about a month now before it happened, put up through numerous games and testing software/encoding...
Hope it works out, well, craps-out, and on schedule, not when they ship it all back!
It'd be brand new stuff they send back right? I should probably clarify...


Cheers Robo!

 

[shandy706]

You know what. I built my first water cooling system 5 years ago. It's my current gaming rig.

I have an i7 920 that's liquid cooled from the day I built it.

What is the lifetime on a liquid closed loop system???

I've never considered it till now. Should I be nervous my setup is 5 years old...or that it could eventually leak???

 

[Deleted member 125677]

I hope this works out for you, Skyzard! Fingers crossed, my man

 

[ascully]

You know what. I built my first water cooling system 5 years ago. It's my current gaming rig.

I have an i7 920 that's liquid cooled from the day I built it.

What is the lifetime on a liquid closed loop system???

I've never considered it till now. Should I be nervous my setup is 5 years old...or that it could eventually leak???

Closed loop systems are guaranteed for 5 years generally. I would imagine they last a couple of years longer than that. I have had a H100I in my system for 2 years with no issues. It won't eventually leak it will just stop cooling as well due to the evaporation of the coolant.

 

[Krejlooc]

These liquid cooling systems terrify me. My puppy is clumbsy and more than once he's slid on across the room, trying to stop, right into the entertainment center, bonking my PC. Would such a jolt be enough to jar open one of these cooling systems?

 

[shandy706]

Closed loop systems are guaranteed for 5 years generally. I would imagine they last a couple of years longer than that. I have had a H100I in my system for 2 years with no issues. It won't eventually leak it will just stop cooling as well due to the evaporation of the coolant.

Ah, so best I probably don't tamper with it until I notice cooling problems then?

Temps have been fine all these years.


Best of luck OP.

 

[Pjsprojects]

that SUCKS! Ive always been leery of water cooled systems for the reason that I wouldnt want water to be that close to hundreds or thousands of dollars worth of hardware.

Always been my thoughts as well. Think I will carry on with loud fans.

Good luck with the dry out.

 

[Woo-Fu]

These liquid cooling systems terrify me. My puppy is clumbsy and more than once he's slid on across the room, trying to stop, right into the entertainment center, bonking my PC. Would such a jolt be enough to jar open one of these cooling systems?

No. Properly clamped hoses don't fly off just from a bit of shock. Build the system properly you don't have to worry about anything that wouldn't also worry you with a regular build.

A number of people have mentioned they water-cool for increased overclocking. I didn't do it for that, I did it for near silent operation. With waterblocks on gpu, cpu, and chipset you can get by with just one very low RPM case fan. External radiators also mean large/low RPM fans. Just make sure you get a quiet pump and you have a very quiet PC.

 

[Krejlooc]

No. Properly clamped hoses don't fly off just from a bit of shock. Build the system properly you don't have to worry about anything that wouldn't also worry you with a regular build.

A number of people have mentioned they water-cool for increased overclocking. I didn't do it for that, I did it for near silent operation. With waterblocks on gpu, cpu, and chipset you can get by with just one very low RPM case fan. External radiators also mean large/low RPM fans. Just make sure you get a quiet pump and you have a very quiet PC.

I generally don't overclock either, but I am interested in a quiet running system. My system already runs pretty quiet, but liquid cooling is always something that's simultaneously intrigued and terrified me.

 

[ascully]

Ah, so best I probably don't tamper with it until I notice cooling problems then?

Temps have been fine all these years.


Best of luck OP.

Yeah so long as the temps are fine, don't worry about it.

 

[blitzcloud]

You'll still be out your rig for weeks or months while you ship all your components to them, they review the damages, and your/they order new components.

Not worth it for a few extra MHz. Just stick with a solid cooler like the Hyper 212 EVO and call it good.

it wasn't because of the extra MHZ alone. It simply looks better imo.

 

[SURGEdude]

A number of people have mentioned they water-cool for increased overclocking. I didn't do it for that, I did it for near silent operation. With waterblocks on gpu, cpu, and chipset you can get by with just one very low RPM case fan. External radiators also mean large/low RPM fans. Just make sure you get a quiet pump and you have a very quiet PC.

This 100%! My space heater 200+watt AMD rig is whisper quiet with my H100. It's really quite amazing how much quieter it is than any desktop I've ever owned- and usually cooler too.

 

[SHADES]

Any updates on this Skyzard?

 

[Skyzard]

Any updates on this Skyzard?

I waited till the weekend (now) going to do some errands then try and put it together and run it on my stock cpu cooler, which I just found (so many amazon boxes recently).

Then I'll fill out the form they sent me and send it over - wait for them to confirm and send me shipping instructions to send the parts out for them to test (and see if they are at fault).

I just get too tired after work to sort it out before but it should all be dry now at least, will update tonight on how the parts did, if the mobo survived.

 

[IISANDERII]

How is this magic even fucking possible?

Whoa, what am I looking at here?

 

[LilJoka]

Whoa, what am I looking at here?

Mineral Oil, can have electronics submerged inside it for thermal transfer.

 

[IISANDERII]

Mineral Oil, can have electronics submerged inside it for thermal transfer.

Aha, so the oil isn't conductive so nothing's fried and everything works.

 

[Qassim]

... I think I'll check my H100i for signs of weakness.

 

[SHADES]

I waited till the weekend (now) going to do some errands then try and put it together and run it on my stock cpu cooler, which I just found (so many amazon boxes recently).

Then I'll fill out the form they sent me and send it over - wait for them to confirm and send me shipping instructions to send the parts out for them to test (and see if they are at fault).

I just get too tired after work to sort it out before but it should all be dry now at least, will update tonight on how the parts did, if the mobo survived.

Thanks for the update dude, I only asked as I noticed you were online on the steam the other night (I'm Mr.Wolf) and thought to myself "damn, you got that solved quick?" But quickly realised you were probably logged in on another device.

Hope all goes well. Good luck.

 

[Skyzard]

They've replied:

Our Engineering Team already tested all the parts and based on the results, our Cooling unit caused the damage to your system.

As compensation, we will go ahead and replace your H100i (CW-906009-WW) with a brand new unit.

For your Graphics Card, we will reimburse you for $612.00.



The following components tested fine and we will be returning them to you:

Sound Card, Motherboard, DRAM, USB, PSU, CPU

I'm glad they are admitting fault but that is crazy. It doesn't cover the graphics card.
I sent them the invoices, all the products were brand new.

I'm extremely dubious that the sound card was working as new as it was making very dodgy noises and was wet.

Thing is, if I were to sell these items, or return them to their manufacture for a warranty claim, they'd get slapped for having come in contact with water. These are electrical equipment after all. Not from corsair either, so their ability to test it fully ... argh just mad at the moment.


- I sent them a reply explaining I can't accept. Not sure what options I really have :/

 

[Skyzard]

They'd agreed to increase compensation by $100...but won't pay the tax I will have to on the product (£106 short).

They also won't replace any of the other new products that came into contact with the leak as their engineers have deemed them okay.


I'm talking to amazon at the moment to see if they will replace the sound card and motherboard for me.

Corsair cheap bastards. They're sending me a replacement h100i too. Yay.


---Amazon are so good, replacing the mobo and sound card.

 

[Nostremitus]

They'd agreed to increase compensation by $100...but won't pay the tax I will have to on the product (£106 short).

They also won't replace any of the other new products that came into contact with the leak as their engineers have deemed them okay.


I'm talking to amazon at the moment to see if they will replace the sound card and motherboard for me.

Corsair cheap bastards. They're sending me a replacement h100i too. Yay.


---Amazon are so good, replacing the mobo and sound card.

Good on Amazon, and good to know about Corsair's replacement policy.

Edit: ...and thanks for the updates, OP.

 

[Skyzard]

Good on Amazon, and good to know about Corsair's replacement policy.

Edit: ...and thanks for the updates, OP.

No worries, bit dissappointing from Corsair, yeah.
Especially the "we don't pay taxes" on products they damaged.

Anyway, thanks to everyone for the support, I'm glad to be closer to being reunited with my beast, just ordered a replacement 780 ti sc a short while ago.

 

[dcx4610]

I don't understand why any company would sell closed loop systems. Refunds must cost them an arm and a leg.

I was considering one for my next build but I think I'm officially scared off.

 

[DarkFlow]

I don't understand why any company would sell closed loop systems. Refunds must cost them an arm and a leg.

I was considering one for my next build but I think I'm officially scared off.

They don't break often, and as you can see, for the most part they refunded him and gave him money.

 

[BPoole]

This is why I don't ever want liquid cooling. Something about having water running through my computer just makes me uneasy. It would be like having a tube of cyanide running through my body at all times

 

[Willectro]

Sorry to hear OP. Glad to see they helped you out a bit though.

Also: www.noctua.at/

 

[Skyzard]

This is why I don't ever want liquid cooling. Something about having water running through my computer just makes me uneasy. It would be like having a tube of cyanide running through my body at all times

Hah, pretty much. Although the cyanide would give you powers.

Sorry to hear OP. Glad to see they helped you out a bit though.

Also: www.noctua.at/

Thanks, will look into getting the Noctua NH-D14. Maybe the 15...pretty pricey but for the peace of mind. Think I'll just sell the replacement h100i I get.
Yeah, going to buy it now I think.

 

[NewGame]

Water cooling scares me to no end. Never using it.

 

[kharma45]

They don't break often, and as you can see, for the most part they refunded him and gave him money.

Yep failures aren't common.

 

[Skyzard]

And the day my oculus rift was coming my PC wouldn't turn on again.

3 hours of troubleshooting later and it's because the PSU, which got a heap of that water junk, can't supply two hard drives on a certain railing with enough power anymore.

Thanks corsair.

Never again.

 

[ThoughtsOfSpeaking]

Watercooling always worried me. Not so much by manufacturer fault, but jusr im scared that the pc will one day get knocked some how and a pipe will burst.

Because I dont really care about overclocking, I leave that stuff to the pros.

 

[onken]

I never touched watercooling for years because much like many posters in here I was afraid of the leaking and never bothered much with overclocking. On my new rig at the beginning of this year I decided to take the plunge and get an H60 - the ease of install, noise and temperatures made me an instant convert. Closed-loop 4 lyfe.

Spoiler

please don't burst a leak

 

[Skyzard]

If it helps anyone who wants to check their system out, mine leaked from where it plugs in to the pump, after a particularly awesome night of gaming.

It wasn't like there was a hole in the hose. I hope.

I've heard people who have been running fine for years and years. But I ain't taking the risk again. Guess it depends on the quality of how it turned out and how tight a fit it all is.

 

[SpecialAgentZ]

I never touched overclocking for years because much like many posters in here I was afraid of the leaking and never bothered much with overclocking.

Spoiler

please don't burst a leak

But you don't need those hydro coolers (even less a true water cooling system) to overclock.
I run my 2500k @ 5GHz 24/7 on air (NH-D14) and I would never put one of those unreliable things inside my rig.