-
Hey, guest user. Hope you're enjoying NeoGAF! Have you considered registering for an account? Come join us and add your take to the daily discourse.
Sold my PS4 on eBay to cover my Pro, buyer is claiming it's console banned, what do?
- Thread starter Vashetti
- Start date
thecouncil
Banned
lol. wild. every time i sell something on there, im nervous as hell. especially because i sell game systems mostly. but whats a better option? amazon?
OrbitalBeard
Member
Situations like this are why I stopped selling high-priced items on eBay years ago. They've become a horrible company.
Good luck to you, OP.
Good luck to you, OP.
Disabling returns on your listings prevents buyers from returning items because they changed their mind about their purchase, but it's not going to do anything if there's something (claimed to be) wrong with the item, as in OP's case.
You can set up buyer restrictions that restrict by feedback, but the highest value that you can filter out is -1 feedback, which I've never actually seen on eBay. There's no way of excluding buyers with "low" feedback outside of manually cancelling their bids, which I suppose isn't technically prohibited, just strongly discouraged. If one of them wins the auction, though, you don't have any recourse - you can either lie and cancel the order for a buyer's reason, which is obviously against policy, or you can cancel it for a seller's reason, which incurs a defect on your account.
I don't even know what "forcing insurance" means. Since all eBay/PayPal transactions are 100% guaranteed on the buyer's side, insurance exists so that you as the seller can reimburse the buyer without taking it in the face in the event that something goes awry during shipping. If you're increasing shipping costs so that the buyer's paying for it, there's nothing wrong with that, but it'll obviously reflect on your sales.
I think that after four years of eBay selling, my best advice is to list everything as BIN-only. Not only do buyout listings generally sell for more than auctions, they also have a 0% nonpayment rate since you can require payment at checkout.
Rellik
Member
NeoGAF or locally on a website like Craigslist. Just make sure you're meeting in a safe place like a Police station.
BADCOMPLEX
Neo Member
I read your Update #2. So glad your taking action against this scum bag. This is one reason why I only sell to people I know or just give it away. Keep us informed on what happens. I'm really interested in the outcome.
Rellik
Member
Yeah, I sold a Wii U on eBay years ago (Also made a profit) and got lucky, but I wouldn't risk it again nowadays.
Your advice is sound, but what keeps someone from taking tons of such pictures packing and sending something else?
I don't think such a problem is solvable without the aid of a third party which would receive the item, check it either thoroughly (extra paid service
) or simply make note of the serials etc. Checking the serials for example, could be handled by the shipment handler right at the door, perhaps. These could all be paid services.eBay would simply refund the buyer in that case. You can state "no returns accepted", but that just increases the chances that you'll wind up without your item or your money. The only thing you can do is politely approve the return and complain to eBay that the item was either tampered with or substituted with a defective item. The buyer would then be the first to break the rules. I have my Amazon returns set to auto-approve because the back and forth with the buyer is a waste of time when many times the buyer doesn't even ship the return for whatever reason and I'll never issue a refund if I don't receive the item intact. Scammers have been known to swap console shells so it might be wise to verify the serial electronically.
This really isn't true and I don't understand why people keep perpetuating it.
Assuming that we're comparing basic selling plans here, Amazon charges 15% + $0.99 for most categories. eBay charges 12.9% +$0.30 for all categories, which is already less than Amazon, and can be reduced to 10.9% for top rated sellers (fairly easy to achieve).
If by "this" you mean OP's situation, Amazon will handle buyer problems exactly the same way as eBay. If anything, Amazon is even less likely to side with the seller.
Dash Kappei
Not actually that important
Edit:
yep, have been scammed as an Amazon Seller 2 times, one with a switcheroo (sent Mario3D World, buyer claimed I sent him Mario Party for Wii) and another with a claim of item not delivered (despite having the freaking signature of the buyer) for FE Fates L.E. (a $200+ item)
lol good luck with Amazon Seller (I am, well was, one)
Read the thread. Amazon, with their "great" A-Z Warranty, fucked a lot of us worse than eBay did.
Let's freakin' highlight this, shall we?
Amazon Seller program ain't better at all, in fact Amazon is even less likely to side with the seller
yep, have been scammed as an Amazon Seller 2 times, one with a switcheroo (sent Mario3D World, buyer claimed I sent him Mario Party for Wii) and another with a claim of item not delivered (despite having the freaking signature of the buyer) for FE Fates L.E. (a $200+ item)
lol good luck with Amazon Seller (I am, well was, one)
Read the thread. Amazon, with their "great" A-Z Warranty, fucked a lot of us worse than eBay did.
Let's freakin' highlight this, shall we?
Amazon Seller program ain't better at all, in fact Amazon is even less likely to side with the seller
capylikesgames
Banned
I've only ever sold online once, through Amazon, and I got scammed out of a college textbook. This isn't an eBay, thing, it's a problem with selling online in general. Online retailers are more likely to side with the buyer, no matter how much evidence you have against them.
I stopped selling stuff. I sold a Macbook Air once, buyers external HDD did not want to work with it and it was hell for me.
I'll ask friends if they want to buy it, or I'll gift it to family.
OP: you did really well
!Darth Chief 117
Neo Member
Have you contacted eBay to keep them in the loop? Removed your card from PayPal?
I'd remove your card details from eBay if I were you, just to err on the side of caution.
Dash_Riprock
Member
I remember when Ebay let sellers leave negative feedback for buyers. At least then you could warn people of scammers. But then of course, asshole buyers would retaliate against buyers for giving them low scores they deserved and ruined it for everyone.
monkeybizz
Member
good on OP for sorting, this used to happen all the time when rrod consoles on ebay were being fixed and sold. always take a picture of your serial number.
If the buyer never responds, or doesn't respond by a certain date, have you won?
Yes. This happened to me when I recently sold a Vectrex. Buyer didn't respond to Paypal within a certain amount of time, Paypal closed the case in my favour.
SkyMasterson
Member
Please tell me you had that avatar before you made this thread? Either way it's very fitting haha.
I've been scammed on ebay as well and seeing your message to the buyer made happy haha.
Hope it all ends up well for you.
I've been scammed on ebay as well and seeing your message to the buyer made happy haha.
Hope it all ends up well for you.
Well it depends if when they look at the info at hand they decide to side with seller
If you haven't already, please call ebay/PayPal and give them the case ID to run through it with someone. It's much easier to talk than waiting on responses to emails and tell them that you have all the evidence and statements from Sony that shows the console you sold isn't banned and has been online.
Rellik
Member
And eBay will then ask for proof that the console Sony were talking about is the one he sent in the mail. Proof from the seller.
When I've dealt with them in the passed talking to them greatly helps in your favour rather than the auto BS replies they spam out on email. Just making a suggestion to try and stack afew things in the OPs favour.
foxdvd
Member
I know OP said he would not have more info until the 10th...but these threads always fascinate me, and it is a rare treat to get to ride along from start to finish.
Not sure if this has been asked of OP...but have you sold a lot of items on ebay over the years? Have you had any other issues in that time?
LenHendricks
Member
This.
Been selling on both platforms since the late 90s with mostly no issues. But the few times I've had problems, eBay was much more of a help.
At least with eBay if you have delivery confirmation the process for you as a seller is over. At least that's how it's been for me. If it shows a package has been delivered you are good; if the buyer claims no receipt eBay may reimburse them but it won't be out of your own pocket.
For Amazon they will believe the buyer come hell or high water. I once sold my HD DVD 360 drive and had signature confirmation...that wasn't enough for Amazon when the buyer tried to scam me and say he never got it. And it's a situation where insurance wouldn't have helped because the post office wouldn't fulfill a nonrecepit claim if it had been signed for and has proof of delivery.
In the end, I emailed the Bezos corporate email (as had been suggested to me on the Amazon boards) and as a "one time exception" they gave me full credit for my sale...but it was enough to make me pause when ever selling there. At least with eBay they will back you up if it shows the package was delivered should the buyer claim non receipt.
Also eBay's fees are slightly lower and if you do a lot of sales and have good rep they give you 20% off your monthly fees. It certainly isn't perfect either but it's a hell of a lot better than Amazon.
Hasn't Sony said that the buyer has successfully logged in on the same console?
No, they said that anybody has done so.
eBay runs on Pacific Time (California).
It's still Friday at 5:30pm on the 9th for eBay.
You got a day to wait basically.
That makes sense, thanks!
They can't. The systems would have to be inspected between the seller and the buyer by ebay to verify the serial number. They can't go by seller info since it could be used to scam buyers. Just claim one serial number and ship another.
It will change at the time when the case was originally opened.
Sorry OP. Regardless of what you say eBay will side with him. Your only hope is that he will pull out. He won't. Ignorance is bliss on his part. You seem too ready to prove your ignorance. To the uninformed (eBay) on items like this you sound guilty simply because your covering your ass too well, to some it will see like you where prepared for it which is suspicious.