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Sold my PS4 on eBay to cover my Pro, buyer is claiming it's console banned, what do?
- Thread starter Vashetti
- Start date
boneyjangles
Member
I saw this thread while I was currently in the process of selling my ps4 on ebay, prompted me me to take a snap of the serial, so no matter what happens OP, this thread has done some good by getting helpful info out there.
Maybe I've just been really lucky with ebay over the years. Only problem I've had is with a western digital green hdd I sold, guy claimed it wasn't 7200rpm, which the amazon listing template must have said, ended up having to send him almost half the money to appease him.
I've also had non-payers before, but I always go through 'unpaid item process' instead of immediately relisting to and make sure their account is marked for an unpaid item.
I've sold all my consoles, various old PC parts, various hifi equiment, and never heard a peep from anyone really.
My advise is to put a number of bullet points at the end of your listings, things like
'check feedback and bid with confidence'
'no time wasters, only bid if you are interested'
'if you have less than 20 feedback message me before bidding,'
'all products are fully inspected and photographed before sending'
None of that really means much, but a scammer is perhaps less likely to pick your item if he sees those red flags?
Maybe I've just been really lucky with ebay over the years. Only problem I've had is with a western digital green hdd I sold, guy claimed it wasn't 7200rpm, which the amazon listing template must have said, ended up having to send him almost half the money to appease him.
I've also had non-payers before, but I always go through 'unpaid item process' instead of immediately relisting to and make sure their account is marked for an unpaid item.
I've sold all my consoles, various old PC parts, various hifi equiment, and never heard a peep from anyone really.
My advise is to put a number of bullet points at the end of your listings, things like
'check feedback and bid with confidence'
'no time wasters, only bid if you are interested'
'if you have less than 20 feedback message me before bidding,'
'all products are fully inspected and photographed before sending'
None of that really means much, but a scammer is perhaps less likely to pick your item if he sees those red flags?
The thing is there is no hard and fast rule, there are methods.... it looks like OP has a good old fashioned scammer.... but I go in hard and fast
For example last week I sold a fitbit, I sent it without tracking...now a lot of people are not scammers, they just take a chance and are easily turned over....
I got a email saying they had not received it.... so I instantly fish.... I got their local sorting office address, made up a postmans name.... and emailed her and said... I have just spoken to your sorting office in *****, I raised a concern about your parcel, the manager called me back and he spoke to Dave Tree (made up name) and he confirmed to me that he did indeed deliver the parcel to your address. I have requested a signed letter to this effect.....
now if they are a proper scammer, they would ignore this as they know paypal would not take that as POD, but because they were just a chancer, I got a email back less than 1 min after sending it....
"it's ok, we found it in the outside bin, Royal Mail hey! "
Yeah...right! but you can easily spook those people off from making a dispute...
For example last week I sold a fitbit, I sent it without tracking...now a lot of people are not scammers, they just take a chance and are easily turned over....
I got a email saying they had not received it.... so I instantly fish.... I got their local sorting office address, made up a postmans name.... and emailed her and said... I have just spoken to your sorting office in *****, I raised a concern about your parcel, the manager called me back and he spoke to Dave Tree (made up name) and he confirmed to me that he did indeed deliver the parcel to your address. I have requested a signed letter to this effect.....
now if they are a proper scammer, they would ignore this as they know paypal would not take that as POD, but because they were just a chancer, I got a email back less than 1 min after sending it....
"it's ok, we found it in the outside bin, Royal Mail hey! "
Yeah...right! but you can easily spook those people off from making a dispute...
Straight Edge
Member
Thing is, if the buyer returns the same console he received from OP, he didn't "scam" anyone. He just got a refund for a console he couldn't get to work.
N30RYU
Member
What amazed me the most is the level of help the customers support gived to the Op with the serial number and all the info.
I hope it all ends well and you can prove that serial number is the one from the PS4 you shipped... otherwise the scammer can claim that you send he the banned PS4 with the banned serial number.
I hope it all ends well and you can prove that serial number is the one from the PS4 you shipped... otherwise the scammer can claim that you send he the banned PS4 with the banned serial number.
Also put BTW as it helps.... especially with electrics...
"Item was taking to local police station and hidden marker was applied as witnessed by local constable and this has been uploaded to paypal before dispatch"
yes, we are obviously going at it as the guy is a scammer, unless we get proof to the contrary
after the buyer claimed the console is banned did you send the conversation with sony to ebay to counter his case?
as tempting as it is to argue with the scammer its best to only provide basic details and correspond with the intermediary to build your case. keep the scammer in the dark about what you have for proof, which is what a lot of gafs advice has failed to provide since they want blood.
Something else you want to write down is the mac address(es), from the wired and/or wireless connections. They can swap out the serial that's visible to you since it's just a label outside, but the mac can't be easily spoofed (on a console that is) and it's tied to the hardware. You'll be able to tell immediately if they sent your console back with swapped innards.
Yup.
Simply Sami
Member
My advice to you is to record opening the package right in front of the delivery guy. Once you seen the serial numbers do not match then send this thread to one of the Eurogamer writers on twitter or another publication.
Diablohead
Member
Stories like this scare me away from selling on eBay, last thing I sold was a Mac mini for £240 and I worried about it for months. Now I personally go to a trade store and do business there.
sell on private forums, much safer... in the UK
AVforums...Over Clockers... HUKD to name a few, as feedback there is much more important and people dont want to lose their accounts
Triggerhappytel
Member
Welp
Just woke up to this:
Plus this lovely message from the buyer:
(I had a death in the family resulting in a late delivery)
Plus this in the Return detail section:
Fuck man, I'm sorry to hear this. Maybe we should get a kitty going and we can all throw in a few pounds to try and get you enough to buy yourself a Pro.
Yeah, is this not an option? Have you visited your bank, said you've been a victim of fraud and you want to block any PayPal money coming from your account. If it's not too late.
They give zero fucks. It's awful. Can't they even look at the PMs from this illiterate arrogant little bag of shit, and it will take all of two seconds to clarify he is running a scam.
Give us the low-down! I wanna know what dirty tactics he can employ to get his money back!
Yep; if you pester the right people they'll probably just tell customer service to give you your money back.
I don't think eBay give a shit. They probably have a ton of disputes like this and their automatic response is to side with the buyer because they don't have time to look at all of them.
I already have my Pro, man. Just sold my OG PS4 in order to get some of the money back on it.
I appreciate the thought though.
Triggerhappytel
Member
Read post #833.
AbandonedTrolley
Member
Yeah I'm betting money on it not coming back with what was sent.
Regarding winning paypal cases a quick Google sends you in the direction of claiming digital goods as a seller
http://www.ownedcore.com/forums/wor...s/352003-win-paypal-dispute-claim-seller.html
Paypal Buyer Protection said:
Virtua Ben
Member
Bruh, the lack of literacy of the buyer makes me want to punch the screen.
Insert Disk Two
Member
Hit the PS4 with a hammer when it arrives and claim that it was sent like that 
If you cannot proof that you sent him the unbanned PS4 (after he replaces it) - it works both ways!
If you cannot proof that you sent him the unbanned PS4 (after he replaces it) - it works both ways!
AbandonedTrolley
Member
Also take shots of your warranty stickers if they are still intact. Scammers sometimes just swap the guts over giving you the same casing back with new insides. Another option is to get the mac address I guess.
Hit the PS4 with a hammer when it arrives and claim that it was sent like that
If you cannot proof that you sent him the unbanned PS4 (after he replaces it) - it works both ways!
Ha, could this work?
LostDonkey
Member
Someone said something about the mac adress earlier in the the thread. Can you not log into your router and see the mac address history of connected devices and then ask him for the address of the device he claims to have? If they don't match, bingo.
Insert Disk Two
Member
Well he did "bingo" already by calling Sony. Did it make a difference? Nope, no fucks were given by Ebay.
LostDonkey
Member
Oh, so we know for sure the device the buyer is returning is 100% not the one he was sold?
AbandonedTrolley
Member
Not really until it turns up, once OP has the device then we can tell what's gone on, IF the serial number matches but it's banned then chances are the guy has swapped out the guts of the machine, check the warranty stickers etc.
As much as the buyer may be telling the truth and it wasn't working for him, I'm betting that he's just scum and ripping OP off
I hope once you get it back you can prove it's not the machine you shipped and you get some solution from eBay/PayPal.
LostDonkey
Member
Not really until it turns up, once OP has the device then we can tell what's gone on, IF the serial number matches but it's banned then chances are the guy has swapped out the guts of the machine, check the warranty stickers etc.
As much as the buyer may be telling the truth and it wasn't working for him, I'm betting that he's just scum and ripping OP off
Wow people actually go through these lengths (swapping the innards of machines) just to scam a ps4.
There's some sad folk around.
I hope you get it resolved OP I can't stand scammers.
Insert Disk Two
Member
Some people are going to read this thread and "learn" how to scam on Ebay and get away with it.
I think people who want to do that will be doing it already.
Conversely this thread also shows how important it is to track serial numbers etc.
Also I haven't used ebay for years to sell stuff - it's reminded me to keep that tend going. So sad because it used to be great.
Dash Kappei
Not actually that important
Welp
Just woke up to this:
Plus this lovely message from the buyer:
(I had a death in the family resulting in a late delivery)
Plus this in the Return detail section:
Told you
Really sorry but it was painfully clear the moment you posted the first time how it would go down, bastards
JORMBO
Darkness no more
This happened to me with a PS3. Guy received it and said it would not turn on. I Googled the guys address and it was this run down trashpit, so I thought something may be up. I had pics of everything prior to shipping so I asked him to mail it back then I would send a refund. I got back one that was broken and not even the same model. I sent him the before and after pictures saying that and he dropped everything.
Now I just use Amazon trade in for everything. They buy a little cheaper (I think), but they also pay for shipping and there is no worry about being scammed. Ebay is a shitshow.
Now I just use Amazon trade in for everything. They buy a little cheaper (I think), but they also pay for shipping and there is no worry about being scammed. Ebay is a shitshow.
Shotgun Kiss
Member
Not true, as you have to pay to list something on eBay. And when you sell something eBay take a cut.
Ebay make their money from sellers; not buyers. And while it's true that both are needed to maintain the business model, if you look at it on a small scale case-by-case basis, losing a seller hurts them far more. After all, if a seller quits using eBay, that's lost revenue from any potential sales they may have made. But if a buyer quits eBay, then any purchase they may have made are likely to just be made by somebody else.
Ebay's unwavering bias towards buyers is fucking stupid, and while I sell a LOT of stuff on eBay, I'll never use it to sell hardware. I also make a point of getting recorded postage for buyers who have low/poor feedback.
Dash Kappei
Not actually that important
Again:
Amazon Seller is worse than eBay.
With their A-Z Guarantee is.... guaranteed you'll never win a case as a seller, lol
you can't imagine the amount of (clear-cut) evidence I gave them and the responses I got, they make zero sense and barely skim over emails and such.
Please guys read through the thread or inform yourselves before advising such things, plenty of cases explained in the past few pages.
You can't actually speak on the phone with anyone who's in the legal/seller appeals/decision making team.
At least you can do that with eBay (not that it'll do you any good 99% of times but still better than Amazon...)
AbandonedTrolley
Member
Nope but judging by the steps taken, and the latest correspondence with the buyer I think it's looking likely to be a scam unfortunately.
I'm hoping it's one of these cases. It's unlikely since people suck, but...
They don't know how to "use" a PS4 online? How does that work.
Really hope this is the issue.
DeviantBoi
Member
Scam him back...
1. Take a picture of a serial number of a friend's PS4.
2. When the buyer sends the PS4 back, take a picture of that serial number.
3. Write to eBay and say that the buyer sent back a different PS4 from the one you had sent him. Offer the photos as proof. Explain the scam he's running.
4. ??
5. Profit
1. Take a picture of a serial number of a friend's PS4.
2. When the buyer sends the PS4 back, take a picture of that serial number.
3. Write to eBay and say that the buyer sent back a different PS4 from the one you had sent him. Offer the photos as proof. Explain the scam he's running.
4. ??
5. Profit
Lazy Lemmy
Neo Member
I know it won't help you, and I am really sorry for your troubles, but I was gonna list mine on ebay, as I too have a Pro, but now I won't....so if nothing else, you helped me.
I know you get less money, but at least CeX and MusicMagpie won't pull this kind of trick on you.
I know you get less money, but at least CeX and MusicMagpie won't pull this kind of trick on you.
Castef
Banned
Time to change that avatar, my dead.
By the way, make a full video about this whole story (i meanm within legal boundaries... no names and so on...), put it on Youtube and forward it to Sony if you get a different PS4.
OP has it confirmed by Sony the console was online after he sold it and currently wasn't banned.
Banned PSN account for cheating, he didn't agree to legal agreement before going online, wrong LAN/WIFI settings, his wifi modem doesn't support some ports used by a console (actually did happen to me with xbox 360), and so forth ...
I would presume, if you try to scam somebody, you try to remain cool about it and act like nothing is wrong, but his message sounds like a frustrated kid ..
Silent Hill
Banned
OP. Contact Sony and ask when the console was last online.
Ask for dates and times. If it was after the date you sold it then bingo.
Ask for dates and times. If it was after the date you sold it then bingo.
Could Sony have fucked up with the info they gave OP? I've had shit info from them in the past about PSN purchases so am not filled with confidence. It's just a human at the end of the phone/email after all. People can make mistakes.
Disclaimer: the buyer still deserves to die in a ditch.
Disclaimer: the buyer still deserves to die in a ditch.
Unreal Champ
Banned
I was banned for telling someone to stop crying and remove their tampon. So it will be interesting to see if this person doesn't get banned for a much harsher attack.
Booker.DeWitt
Member
you can see by the wording used by the buyer that he is uneducated, trying to scam people for easy money. pathetic.