holy shit Impulse is a terrible digital download service.
two nights ago i bought Duke Nukem Forever off there for $10.
i was instantly charged, but it took 40 minutes to get the code ...no confirmation email, etc, which is pathetic since when you buy stuff from Steam, Direct2Drive, Origin, your game shows up immediately.
anyway, before my code finally arrived, i sent them an email asking what the problem was, since typically you're supposed to get your game immdiately after purchase (at least from everywhere else).
finally they replied ...2 days later. just wow.
its a good thing that my Duke Nukem code arrived 40mins after purchase, because it would be really poor having to wait 2 days for help.
absolutely ridiculous. never again. they deserve to sink, because their forums are filled with similar situations.