So for anybody who's had to deal with Steam support, what's the typical response time to a question?
I was in the middle of using Steam on Thursday (about to download the Just Cause 2 demo), when I got logged off with the message that the "credentials had expired". I went to log back in, but since I haven't needed to log back into steam for the two years that I've had it, I didn't remember what my password was. So, I hit the "forgot your password" button to start the password reset process. Sure enough, a minute later I get an email from steam with a validation code to use to reset my password, and a "secret question" to answer.
Unfortunately, unlike every other secret question I've ever dealt with, this wasn't actually a secret question I picked out in the first place. It was "What did customer support last reset your passphrase to?".
Yes, that's the actual question I was supposed to provide the answer to in order to finish resetting my password. Now, seeing as I've never actually had customer support reset a passphrase (and I don't really know what they mean by "passphrase" in the first place), I'm kind of at a loss. I shot off an e-mail to Steam and set up a Steam Support account, but my question still sits there, unanswered since Thursday.
I've never had to deal with Steam's customer service before, so I don't know at what point I should start to bug them through other channels. I'm guessing that they don't do anything on weekends, but how many business days does it typically take to get a response?