I know this is completely off topic, but I seriously have to vent:
Fuck Samsung's customer service, fuck call centres, fuck having multiple departments, and fuck samsung irresponsibility in promoting a product on their own site that is functionally broken on their own phone, and seemingly having no one with the expertise to fix it or the ability to take responsibility for the issue - AND taking down said promotion early when it became clear that there was an issue.
Holy shit I have never had such bad customer service in my entire life.
Bought a Galaxy S7 from Samsung with a promotion for a 128gb SD card > the two are not compatible on the recent 7.0 android update, we tested this in every possible way > 6hrs on the phone, told I would receive an email with a resolution > after a week we randomly received the same card with the same issue because it is an incompatibility rather than broken products > 6hrs on the phone every department claims no responsibility, the promotion was removed so even the promotions team have no responsibility > sent to tech support reading from a screen for the same issue - fail to even comprehend I only have the one phone and can't stay on the line while I factory reset for the 4th time even though the phone isn't the issue > told they will send me another of the same card - NO > told to travel 100 miles to give my phone and card to an engineer to check...... to try > get fucked, refund me.
I recorded everything and have screencaps of the promotion and disappearance. I'm gonna formally complain.
The funny thing here is that both products individually are fine. But that no one will claim responsibility, that no one will actually remember the issue at hand, that they would remove the promotion before it's end date and then have the gall to ask me to take even more time over the phone and disregard the issue I am stating and asking to travel miles away just to have someone look at the phone and card but can give me the same card with the same issue.... No. Fuck you.
Any advice on a good phone to buy is appreciated, and preferably one where customer service is easier to get.