derExperte
Member
Perfect opportunity to test the refund system.
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STEAM | June 2015 - Wait for the Steam Sale Thread You Bastards!
- Thread starter jshackles
- Start date
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Perfect opportunity to test the refund system.
freshVeggie
Member
There wasn't a way to refund games till now on Steam? Dafuq?
TheLetdown
Member
I wonder if Valve withholds payment to the publisher/developer and won't dish it out in the instance of a refund. It seems that this would be the only way to prevent themselves from getting into a pay-and-chase situation.
And if so, what kind of impact might this have on the current trend of releasing messy, buggy games? Impulse refunds that create a quantifiable ground for customer complaints? Grassroots boycotts that have some teeth to them? This has potential to be huge.
And because I couldn't find a natural way to put one in:
And if so, what kind of impact might this have on the current trend of releasing messy, buggy games? Impulse refunds that create a quantifiable ground for customer complaints? Grassroots boycotts that have some teeth to them? This has potential to be huge.
And because I couldn't find a natural way to put one in:
YianGaruga
Banned
I seriously hope this leads to less broken releases. Probably won't though.
MMBosstones86
Member
Need we remember the HolyBaikal incident?
ashecitism
Member
This month surely is/will be something special.
A bit sad regarding the 14 days part.
I have a few games that simply crash on my system, even after troubleshooting.
(Crysis 1 & Splinter Cell: Chaos Theory).
Both are under 2 hours of playtime as is expected but I have had them for quite a while now...
edit: Seem you can still try your luck and ask anyway.
I wonder if Valve withholds payment to the publisher/developer and won't dish it out in the instance of a refund. It seems that this would be the only way to prevent themselves from getting into a pay-and-chase situation.
And if so, what kind of impact might this have on the current trend of releasing messy, buggy games? Impulse refunds that create a quantifiable ground for customer complaints? Grassroots boycotts that have some teeth to them? This has potential to be huge.
And because I couldn't find a natural way to put one in:
Valve pays out monthly and people have always been able to request refunds on pre-orders, so I don't think the new refund policy required much of a change in terms of payout logistics.
I wonder if Valve withholds payment to the publisher/developer and won't dish it out in the instance of a refund. It seems that this would be the only way to prevent themselves from getting into a pay-and-chase situation.
And if so, what kind of impact might this have on the current trend of releasing messy, buggy games? Impulse refunds that create a quantifiable ground for customer complaints? Grassroots boycotts that have some teeth to them? This has potential to be huge.
And because I couldn't find a natural way to put one in:
As far as i know there is already delay in payments so they can be sure that purchases won't be charged back.
derExperte
Member
How long is Hatred? I kinda wanna see what it's about but not give them money.
Seems like a great move by Valve.
Backlogger
Member
Great news that the refund option now exists. Though I am trying to think of a time where I would have liked a refund on a game. At least now I have the option!
someguyinahat
Member
Wok
Member
If you abuse the system, you will get blacklisted. It is written.
Of course there was. Just not as liberal as this one.
2:01
jshackles
Gentlemen, we can rebuild it. We have the capability to make the world's first enhanced store. Steam will be that store. Better than it was before.
I wonder if I can buy a hidden object game and complete it in less than two hours.
Dude
You can do that just by watching Youtube
derExperte
Member
vadernooooo.gif
Wait, what about offline mode?
I'm not abusing, I'm researching.
TheLetdown
Member
Ahh. Well, maybe with the refund system getting rid of the stigma of being totally oblique, like most customer interaction with Valve, the potential of organizing mass refunds as activist statements could exist.
We'll see when the next major downgrade scandal crops up.
jshackles
Gentlemen, we can rebuild it. We have the capability to make the world's first enhanced store. Steam will be that store. Better than it was before.
It appears they're patching in offline gameplay time tracking, now we know why.
someguyinahat
Member
NingenJanai
Member
Why would any of you ask for a refund? I thought it was all for the +1s >_<
Kiru
Member
Hmm what about actually DRM-free steam games you could play without the client after installing them...
Maybe the hats finally paid for a fully stocked QA/Customer Service desk?
Either way, great news, even if it is limited to 14 days
Mavromatis
Member
jshackles
Gentlemen, we can rebuild it. We have the capability to make the world's first enhanced store. Steam will be that store. Better than it was before.
I think you'd have to refer back to the first sentence of the "Abuse" section of the policy.
But that's actually a good point - because I imagine this policy will discourage developers from releasing games on Steam without CEG.
Kurt Russell
Member
But you already know that the game is awful, I don't see the point in getting it.
Probably limited to the 14 day 2 hours from purchase time. Which would make sense, Or has a two day(?) purchase refund limit.
Mavromatis
Member
I assume this might push people more to trial. They might get games with the expectation to return it and keep it. But I wish they extended this period for Early Access or at least gave a chance out when it's out.
Anyway, somebody should compile a list of games on steam with average completion time less than 2 hours.
Anyway, somebody should compile a list of games on steam with average completion time less than 2 hours.
Nyteshade517
Member
I don't want to play it, just refunding.
You could install it on a laptop, go to offline mode, then completely disconnect the thing from the internet. Then refund the game.
You would invoke the wrath of Gaben though.
Kurt Russell
Member
jshackles
Gentlemen, we can rebuild it. We have the capability to make the world's first enhanced store. Steam will be that store. Better than it was before.
You're correct. But you could also purchase the game, download it from Steam, copy the files somewhere, download a crack, refund the purchase, then enjoy your cracked game. The point is that either way this still falls under "abusing the system".
Mavromatis
Member
Looks like they updated the help page too.
Or you could just pirate it and send a mail to GabeN telling him what you did.
Or you could just pirate it and send a mail to GabeN telling him what you did.
so how many of the old Oddworld games in the Oddbox (http://store.steampowered.com/sub/6951/) are worth playing? I heard good things about Strangers Wrath but what about the platformers? or is there no point since New'N'Tasty seems to be a remake?
The Scrivener
Member
Playing around with Steam today and by chance I see I registered a year ago today. Brought a warm little feeling to my heart. 1 year. 75 games. 2 played. 1 beat. Got a helluva backlog to play through.
I thought Valve would be like the last company to ever do this type of refund system considering how many millions of users they have and thousands of games on steam. Really cool of them to do it. 2 hours is very generous too. 1 hour would have even been great as that is more than enough time to check out graphic settings and performance of a game.
Great stuff from Valve. Beating MS/Sony to the punch as well. I just hope some assholes don't abuse it to the point where Valve has to backtrack and abandon it.
Great stuff from Valve. Beating MS/Sony to the punch as well. I just hope some assholes don't abuse it to the point where Valve has to backtrack and abandon it.
Herpes Reasons
Banned
What's the next move from Valve in regards to customer service? I'm sure an actual live support staff is far off down the road but this is a good step in the right direction.
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