The Zavvi Thread of Monumental Incompetence
- Thread starter kurtrussell
- Start date
OfWhiteSkinOnRedLeather
Member
iNvidious01 said:
Nice, thanks. I'll give them a shot them.LiK said:
Err, wait. Hacked? Man... lol
InternHertz
Member
I've bought a lot of games from zavvi and had almost no problems until now...
My Infamous 2 shipped 3 weeks ago and STILL isn't here. DNF got here quite late too but it was 2 weeks "only".
Heck, I got TotA 3DS over the weekend even though it was sent from Osaka, Japan. So one would think that UK -> Mainland Europe would take less, but no.
If I get the games it's not much of a problem (for now anyway) so I'm hoping Infamous 2 shows up at my door this week...
My Infamous 2 shipped 3 weeks ago and STILL isn't here. DNF got here quite late too but it was 2 weeks "only".
Heck, I got TotA 3DS over the weekend even though it was sent from Osaka, Japan. So one would think that UK -> Mainland Europe would take less, but no.
If I get the games it's not much of a problem (for now anyway) so I'm hoping Infamous 2 shows up at my door this week...
Red Liquorice
Member
Would never use them, been burnt in the past. The little saving you might make isn't worth the hastle when there are plenty of other UK and Euro retailers that deliver a better service.
I ordered the cheap blu-ray pack, and to be honest - I'm not sure how they could have fucked this up - it was CLEARLY labelled as a 1 day sale. The original price is £85ish...what price was the sale supposed to be?
I keep getting the feeling that The Hut Group (inc. Zavvi) just put these 'deals' up to get traffic, take all the extra orders that the extra traffic brings, then cancel the unprofitable deals that got them the extra hits in the first place...
or is that a bit too paranoid?
I keep getting the feeling that The Hut Group (inc. Zavvi) just put these 'deals' up to get traffic, take all the extra orders that the extra traffic brings, then cancel the unprofitable deals that got them the extra hits in the first place...
or is that a bit too paranoid?
OrangeYouGlad
Banned
IamMikeside said:
Paranoid. This happens all the time on Best Buy and Futureshop's websites. Recently was a washer/dryer combo for $300 or so. Original price was something like 1500 and yet people ordered it expecting it to ship and complained profusely about them not honoring the listed price.
Some people forget what a ship date really is. Some companies have a ship date of 3-5 business days, which means it won't enter the postal service for almost a business week. From there it's another 5-10 business days.
I bought tons of games from various "Hut group" stores, and never had the problem of not getting a game at all or being charged the wrong amount. Shipping can sometimes take forever and the customer service sucks though.IamMikeside said:
I ordered (a really cheap copy of) AssCreed 1 PC from one of those stores over a year ago and actually got 2 shipped.
lochnesssnowman
Member
Delivery speed has never been a particularly strong aspect to zavvi's service - it's all about price. If you want games day one, order from amazon or shopto. I've never pre-ordered anything from them.Natural said:
I hang fire on some day one purchases these days because my backlog is reaching breaking point. I'll usually check out zavvi on MM and see if anything I'm interested in has dipped below the magical £17.99 point. Delivery speed isn't usually important since I don't enter the site pent up, desperate for another game to play. If I place an order on the Monday it usually arrives Thursday or Friday (Scotland). I've never had an issue and I've saved hundreds of pounds on my 20 or so zavvi orders that I've done in this manner.
Once I ordered a game, then cancelled, they didn't send the game but still charged me. Took me like 3 months and numerous e-mails (which took days to be answered) and empty promises to get it back from their inept customer service. That's just one example. Never again. I've been shopping on the internet for 12+ years and I've never experienced something on this level of horrible.
In contrast, I once ordered a game from simplygames.com that arrived with a cracked case. After one e-mail they quickly responded saying they'd send me a new case without me needing to send back the old one.
Never, EVER, shop from Zavvi. Not worth it, no matter how cheap you are. WHEN you encounter problems you'll be screwed.
In contrast, I once ordered a game from simplygames.com that arrived with a cracked case. After one e-mail they quickly responded saying they'd send me a new case without me needing to send back the old one.
Never, EVER, shop from Zavvi. Not worth it, no matter how cheap you are. WHEN you encounter problems you'll be screwed.
OfWhiteSkinOnRedLeather
Member
Oh I thought it was recent, since it seems like everyone else is getting hacked at the moment.LiK said:
Not had a problem with Zavvi myself and customer service experience was alright too. I bought Enslaved the other day for £9.95, next day it was reduced to £7.95. I contacted them and asked for a £2 refund and they replied after a few days and my refund came through shortly after.
I've used Zavvi on occasion without any issues at all, until now.
Early this morning I ordered a Blu-Ray box set of action films which was on a one-day special offer. My order went through and was confimed at the discounted price. A little later on I checked my order status only to find that I had been charged approximately EIGHT TIMES the offer price, and EIGHT TIMES my previously-confirmed amount!
Whisky. Tango. FOXTROT!
Could I cancel the order? Could I fuck. Not without spending half an hour on hold to their services dept.
The excuse they offered? Prices can go up, even during the ordering process.
What a clusterfuck. So glad I checked.
I'll treat this as a one-off but: buyer beware.
Early this morning I ordered a Blu-Ray box set of action films which was on a one-day special offer. My order went through and was confimed at the discounted price. A little later on I checked my order status only to find that I had been charged approximately EIGHT TIMES the offer price, and EIGHT TIMES my previously-confirmed amount!
Whisky. Tango. FOXTROT!
Could I cancel the order? Could I fuck. Not without spending half an hour on hold to their services dept.
The excuse they offered? Prices can go up, even during the ordering process.
What a clusterfuck. So glad I checked.
I'll treat this as a one-off but: buyer beware.
toythatkills
Member
This is the worst thread I have ever seen on NeoGAF.
Android18a
Member
Zavvi is related to The Hut right? They sent me two copies of Pokemon White instead of one black and one white.
Cantstandya
Neo Member
I often order stuff at zavvi and overall i'm pretty satisfied , other than the shipping times being completely random (anywhere from 3 days to 3 weeks for continental Europe) i don't have any serious complaints , the free shipping , low prices and lots of -10% coupons make it worth the occasional long wait for me.
blitzcloud
Banned
I have a question. Why amazon.co.uk and play.com have weak casing (portal2 , ACB, DS2)
while zavvi had hard casing for ACB and all the other games? I'm thinking on not ordering more drom amazon.co.uk or play.com because i HATE the weak case.
while zavvi had hard casing for ACB and all the other games? I'm thinking on not ordering more drom amazon.co.uk or play.com because i HATE the weak case.
SpacePirate Ridley
Member
2 full weeks for the Witcher 2 special edition to arrive at the end, and the price went down the day before but I got the old price.
Im from spain and the email told it would be around 2 weeks max so it didnt have more importance. But all these replies are getting me never try to buy them again.
Im from spain and the email told it would be around 2 weeks max so it didnt have more importance. But all these replies are getting me never try to buy them again.
Windom Earle
Member
Nah, they are fine. Slow delivery is expected with these prices and free shipping! Love Zavvi.
Used Zavvi quite a bit and only time I had an issue (got Disaster Day of Crysis open) it was solved easily, though that was years ago and apparently the customers service has went to hell since.
Now a days I mostly use Amazon (international shipping on orders over 25 pounds).
My issue with GAME and Gameplay is that I've often got opened "new" copies, sometimes in pretty bad conditions. So I avoid using them unless it's a pre-order.
Probably just got lucky but with me they just cancelled the order.
Now a days I mostly use Amazon (international shipping on orders over 25 pounds).
LiK said:
My issue with GAME and Gameplay is that I've often got opened "new" copies, sometimes in pretty bad conditions. So I avoid using them unless it's a pre-order.
Mascot said:
Probably just got lucky but with me they just cancelled the order.
CadetMahoney
Member
never used Zavvi never will.
I remember there was Zavvi after Virgin stores on Tottenham Court Road. Next thing I saw is a jumble sale of clothes that looked like something from Hackney market. Zavvi closed their retail chain like Virgin. And this is on prime retail.
I don't know what's there now, anyone?
I remember there was Zavvi after Virgin stores on Tottenham Court Road. Next thing I saw is a jumble sale of clothes that looked like something from Hackney market. Zavvi closed their retail chain like Virgin. And this is on prime retail.
I don't know what's there now, anyone?
kurtrussell said:
The PayPal option doesn't work, unfortunately. They never prompt you to login to your PayPal account. Actually just ordered Pikmin 2 Wii and Xenoblade Chronicles from them last night, but used a temporary credit card number just for this transaction due to warning on CAG about poor security at zavvi.com/thehut.com.
You've been waiting 7 months? Seriously, get the gov involved. Email Zavvi, tell them you are going to contact the authorities.Seep said:
http://www.direct.gov.uk/en/Governmentcitizensandrights/Consumerrights/index.htm
toythatkills
Member
Firstly, the thread is slanderous from its title onwards.Ledsen said:
But further, a lot of the complaints are just stupid. Things taking a long time to arrive or arriving broken? Give me a break. That's not Zavvi's fault, that's their postal service. Zavvi aren't personally delivering these parcels to your house/country, you know.
Then there's the fact that this is nothing to do with gaming.
Then there's the fact that the OP is just overly paranoid. Maybe there really was a problem with his payment card. It's all coincidence.
Then there's the fact that most of the complaints are from people who tried to defraud Zavvi by exploiting pricing and offer errors, then got pissed off because they got found out. Well boo fucking hoo.
Then, and perhaps most importantly, there's the fact that even though everyone's all "BOYCOTT ZAVVI" they'll be all over the next deal posted in the Cheap Arse GAFfer thread, because they've got no willpower at all.
The whole thread is a pointless waste of time.
MiloFoxburr
Member
Danneee said:
Yeah same, I tend to just use them for cheap Games. If I want a game day one I have to buy it locally in a shop anyway since I've yet to ever get a Game shipped on time to Ireland from numerous online stores :/
Zavvi has served me well over the years price wise.
A Human Becoming
More than a Member
+1 for issue free and I live in the US.
SapientWolf
Trucker Sexologist
This one is hilariously passive aggressive. The rest of the stuff in the OP sounded horrible.kurtrussell said:
Used them once for a preorder a few years ago which they couldn't be bothered dispatching until the Saturday after the game came out.
These days I pretty much always use ShopTo. Fast delivery at no extra cost, usually the cheapest and they always get the stuff to me before launch.
These days I pretty much always use ShopTo. Fast delivery at no extra cost, usually the cheapest and they always get the stuff to me before launch.
toythatkills said:
Please stop that defraud nonsense. There's no way to make a fraud by using the regular web page with regular discounts. It's just their incompetence not checking what should be possible and what's not. And no it's not obvious which deals are ok and which are a mistake.
toythatkills said:
Zavvi cancels orders without notice, ships and charges items from cancelled orders and sends out wrong items. Doesn't sound like normal behaviour.
Jaded Alyx
Member
Why does your avatar animate?Perfo said:Me too. Except that Monster Hunter Trii limited edition that arrived all destroyed because of the poor packaging
Never had any problems with them, abd they reply pretty fast. They did make a mistake I ordered 1 Zelda OOT 3D, but I am getting two, they also took 2 of my CC. I have to sell that one online.
But as of late my package take 3 weeks to get here... before it was 5 days but I think it has to do with the postal services here in The Netherlands and in the UK.
Here in The Netherlands they fucked up the postal service Going private and shit..
But as of late my package take 3 weeks to get here... before it was 5 days but I think it has to do with the postal services here in The Netherlands and in the UK.
Here in The Netherlands they fucked up the postal service
Going private and shit..
Similar threads
- Locked