I followed up on this today via telephone. I was very polite and even-tempered throughout my conversations. The first individual I spoke to gave me the same answer as above, so I asked to speak to a supervisor. I explained the details of the situation to the supervisor
- The previous "exemption" was for cancellation for a preorder of an unreleased game
- In the previous case I only received store credit, thus it cost Sony nothing financially other than ten minutes of the internet chat employee wage
- I only played No Man's Sky within 24 hours of its release and have not played it since other than once for two minutes to check the performance and see if the FOV/Framerate were still making me feel ill
- I've been buying all my games digitally since 2010 and have 21 pages of purchase history across every internet-capable Sony gaming platform.
In the end, it didn't matter in the slightest because she just kept repeating the same lines that "when you signed up for the store it said no refunds so we're not obligated" and "you already received a refund for the
same reason" (definitively incorrect). She did, however throw in a new reason: it was too late after the game purchase to consider giving me a refund. I explained that the reason it was almost two weeks since purchase was that I was waiting to see if the game would be patched/improved to fix my issue and that it seemed very unfair to penalize me for taking an action that was meant to
avoid asking for a refund.
It was like speaking to a robotic-subhuman in a futuristic Terry-Gilliam-esque dystopia. I told her politely that my only logical recourse would be to discontinue my digital purchases immediately and thanked her for her time.
