CecilRousso
Member
They sold 750 000+ copies on Steam alone, for a game that costs $60.
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WOW OMG: Steam is refunding No Man's Sky even if you played more then 2 hours
- Thread starter Tony Iron Man Stark
- Start date
They sold 750 000+ copies on Steam alone, for a game that costs $60.
Doesn't matter if it was 1000 if it stops working as advertised he has the right to a full refund.
entremet
Member
Sure, but every company puts out stinkers. The JD were excellent.
Yeah I don't know if steam does its own error logs but it would be nice to see them expand some of their policy. For instances like this or other games where game breaking issues don't crop up in the first 2 hours.
Because it happened towards the tail end of my playtime.
I sound like a broken record lol.
The game can start crashing after you have spent 30+ hours on it, not at the beginning, which is what also happened to me.
I have and I've read the OT since the beginning with people reporting crashes left and right. I just don't see eye to eye on the "it started crash much more frequent after I progressed further along...50+ hours worth." It was crashing from the beginning for a lot of people left and right lol. That is the actual reality.
But at what cost?
I'm obviously speaking for myself but i'll never give Hello Games another cent after this shitshow
VlaudTheImpaler
tl;dr
With the way they do business? Good. I don't want any of that crap in any of the other games that I am looking forward to. This should be a lesson for other devs in the industry who had even the slightest intentions of being misleading and overzealous in order to sell their game. Let alone who think it's ok to ship games in the state this one did on both platforms and at a $60 price point. Every one of us, dev or not, are responsible for our actions. They chose to go down this rout and it's not like people weren't giving them an out either. They had a, "get out of jail with just a slap on the wrist card" where they could have said something about a whole lot of the issues when consumers where asking them before the game launched and they chose the worst option. To stay silent.
If they had taken a rout of transparency and openness especially at the prices they where charging, people would have been a lot more understanding just knowing they are heard and would have time to come to terms with missing features and such and would either felt better about spending their money or wouldn't have bothered which would have negated a lot of the loud angry voices from those who really feel like they where ripped off.
There would still be a mess, but it would have been much more manageable and they would have garnered a following of loyal fans. Those kinds of people are your life blood when you are starting out. Why? Because you will make a misstep, it is inevitable. The loyal fans whom you are honest and open with are going to be the first to forgive when you ask for it. They are going to be the ones in the trenches fighting for you and correcting the misinformation or spreading your apologies. Most importantly when you try to get back up on your feet, they are going to be the ones who are going to carry you on through your next project. What HG did though is step all over these people by staying silent.
Chobel
Member
If you're talking about money, they're set for life after this, or at very least the heads of the studio are.
Lionel Richie
Member
Sorry man, somehow I missed that part when I answered. I should have read the thread better lol
Mass_Pincup
Banned
You do know that not every experience is the same right?
Good, they did it to themselves.
I believe this is the right direction in consumer protection for digital purchase game. Basically it sends out a message that digital purchase are not the end all for corporations to make guaranteed money. If product or service do not meet the advertised, promised, or become an unstable mess. Than consumer should have every right to refund.
They are now.
DeathSparks
Member
I'm shocked that you can request a refund as many times as you would like.
No matter what i'm gonna keep spamming it until I at least get a refund.
No matter what i'm gonna keep spamming it until I at least get a refund.
Man, I would never want to be a game developer. What a shitty environment in which to release a product.
Maybe it's more the people than the environment...
Maybe it's more the people than the environment...
What? The guy posted his fucking error log, he isn't lying.
Bugs can crop up outside the first 30 hours of play. See Skyrim.
I went ahead and put in a request. I had about 9 hours logged, trying to give it a good faith effort and since there were a lot of people suggesting it gets good around the 10+ hour mark.
But I just couldn't get myself to launch it anymore. I'm not sure if they'll grant it, and I won't be TOO chuffed if they don't.
But I just couldn't get myself to launch it anymore. I'm not sure if they'll grant it, and I won't be TOO chuffed if they don't.
Visualante2
Member
The number of times you can do this is limited. Steam have said they will consider refunds over 2 hours, but they probably need to be approved by a human. If you're playing multiple games for several hours then refunding you can expect this to be flagged as abuse and you will have your refund privileges tightened.
Has anybody said anything about the guy who played 50 hours yet?
On topic though, I'm glad refunds aren't too hard to get for NMS. Hello games deserve to take at least a small hit for the misleading stuff they did, not so much as any kind of punishment but more to discourage others from doing similar.
On topic though, I'm glad refunds aren't too hard to get for NMS. Hello games deserve to take at least a small hit for the misleading stuff they did, not so much as any kind of punishment but more to discourage others from doing similar.
pretty done
Member
Mass_Pincup
Banned
SenkiDala
Member
I was in the same situation and the patch 1.06 fixed it for me, I was very angry at the game for that (I like it very much otherwise but the dozens of crash made me stop to play), and not it's perfect. Btw a 1.07 patch just came out today, it fixes even more crash.
VlaudTheImpaler
tl;dr
Chobel
Member
Just do what Kyoufu did: buy it and play it until it eventually crashes, then refund the game.
I kid
DeathSparks
Member
To anyone that has gotten a refund past the 30 hour mark on Steam, did you have to request it more than once?
Jacksinthe
Banned
As a developer I disagree.
There is a degree of toxicity but you can avoid a whole shitload of problems if you:
A) Release a functional game
B) Don't lie out your ass
C) See A and B
If it was a widespread issue, the other 95% of the industry would be on the front page but apparently many of those devs manage just fine.
This isn't the norm.
Sho_Nuff82
Member
How is this consumer's fault?
Besides, the game sold over a million copies at full price in the first week. Even if they never work again, and get even 20% of the final cut, the devs are all millionaires now.
And they still haven't addressed any of the complaints with the product, opting for radio silence and the occasional PR blurb.
Transistor
Banned
Same here. Hell, I bought the LE of The Order with the statue and I don't regret it one bit. I liked what I was able to play of NMS, but it just became unplayable,
The thing about NMS is that it never began to work as advertised. Probably never will either.
Because big bad consumers are ganging up on a poor innocent indie developer.
VlaudTheImpaler
tl;dr
See, that's the kicker, I saw this sentiment posted sooooo much the days following launch. I mean I saw people saying, don't give up yet it gets better... Well what if it doesn't and you go past the refund window? I mean, what if there is actually a game that actually does start to pick up after 10 or so hours... Should the refund window for those types of games be extended where it would cover more than just technical difficulties?
Dark-Cloudz
Member
That email on the first page from Sony was me and I still haven't had a response from them from my second one.
I am NOT going to stop emailing until they give me my fucking money back.
I've already told them I'm not buying another thing on the online store until they do so.
I am NOT going to stop emailing until they give me my fucking money back.
I've already told them I'm not buying another thing on the online store until they do so.
and before i get nailed to the cross here's my error log. enjoy
lol, we would have like 5 games
lol, we would have like 5 games
PumpkinPie
Banned
Amazon have just refunded me for the physical version of the game. I haven't seen that happen before with Amazon UK. I told them the game was missing advertised features from the final version and they accepted it.
Please don't post such definitive statements out in the open, going by this thread, that statement is definitely up to debate, especially when humble and genuine indie developers are involved.
Mad Season
Banned
well hot damn!