FF:Enhanced_Reality
Member
It's a long story but I'll try and summarise.
I pre-ordered both Yakuza 6 After Hours Premium Edition and God of War Collectors edition.
Yakuza was supposed to be delivered on Tuesday. I am working all week so I keep an eye on my e-mails, I get one saying that it's been delivered and I'm pretty hyped up to go home and get set up. Problem is, it never happened like that. I got home and there was a slip on the floor. I anticipated my product had been left with a neighbour. Oh no, no, no. This genius decided to leave it inside my recycling bin, where someone probably saw an Amazon box and an opportunity. Check out the slip they left me.
I live in a relatively safe neighbourhood in my town but it is still targeted by thieves and someone somewhere has my game. For those who don't live in the UK, the local council issue us these blue boxes to place glass and plastic recyclable items inside. Once a fortnight the bin men come and collect them, the following week they collect the bins and it cycles weekly between the two.
They look like the boxes in the image above. So bare in mind, they're in plain sight, on the street and anyone can look inside. Safe place, my arse.
So I called Amazon and kicked off, I was pretty miffed. £80 down the shitter, I wanted my game. The lady I spoke too in a call centre, who, no disrespect, spoke very little English and struggled to communicate with me, told me that Amazon would open an investigation and send a replacement if they found there was an error. However, they didn't issue a replacement, they can't. Because they are out of stock. Which they didn't tell me about, they just sent me an e-mail saying I am getting a refund. Brilliant. I have had to pay a Premium to get it from another seller because people have bought the initial stock, knowing they won't get any more in, and marking up the price. Just like CeX with the Mini NES/SNES.
Outraged, I e-mail them back. They say they're going to give me £10 promotional credit, even though the additional cost of the game was more than £10 and that they'll pass on my complaint. This was Tuesday, so 17.04.18. I have to explain this, because it leads into the God of War issue.
To avoid further mishap, I asked my manager if I can have God of War delivered to work and he said yes. (In fact he said I can direct all parcels to work happily but I suppose that's besides the point, company policy used to prevent us from doing it previously.)
So I changed the delivery address to my work address and at 11am today, a deliveryman brought God of War. Woop woop right? Well, not quite.
My colleague who accepted the parcel on the shop floor came and gave it to me. I was out the back when it was delivered. My fiancee stopped by quickly and picked the parcel up to take home with my son as she is on maternity leave and needed to do some shopping in town, so it was convenient for us both and I wouldn't be lugging home a big box on the bus.
Half an hour later, the deliveryman comes back into store and waits at the back. It's dinner time and a peak period so all of our counters are smashed with customers coming in to do business. My manager asks me what he wants and I reply honestly with "I don't know." - because I don't.
The colleague who originally accepted the parcel is asked to go and speak to him. The deliveryman tells him that he wants the parcel back. Surprised I wonder why, because the name and address matched perfectly, so what's the issue? My colleague informs the manager of the situation, who is now looking a bit uncomfortable and asks where it is so that he can return it. I question why he wants it back and nobody knows.
After a few minutes, the deliveryman skips the queue, comes straight to me at the front as he's probably guessed it was my parcel with everyone looking at me. He walks in front of my customer and asks me for the parcel back, telling me that he has other jobs he needs to get too. I explain that it's been collected by my fiancee and no longer on store premises and he protests that he's been told by his manager to get it back.
He goes as far as to take out his mobile phone, ring his manager and pass me the phone, telling me to speak to his manager. By this point as I'm sure you can imagine, my own manager is very unhappy with the situation because customers are looking angrily at this guy who is holding up the queue.
The manager informs me that the parcel was sent out in error as God of War is supposed to be released tomorrow, so I should not have it. I explain that I physically don't have the parcel to give back to the deliveryman and he gets angry at me and tells me that I shouldn't have accepted the parcel because they've now broken the street date! He gets angry with me, the customer and says I need to find a way to return it so they can re-deliver it tomorrow.
I tell him that I'm not willing to do that and physically can't because I am at work and get tells me to return the phone to the deliveryman who he shouts and swears at (I mean you could hear it from across the room) and then the deliveryman leaves.
I'm home from work with my parcel now and I don't know what to do. I'm really unhappy with the situation. My manager is very displeased and as a result has gone back to the old policy of 'no parcels delivered to work.' But even if I complain to Amazon, what will they do? They can't come and get the parcel before tomorrow to deliver it tomorrow. That's stupid and makes no sense at all. They won't refund it, which I don't want anyway, because I have the parcel. But I still want some justice out of this situation. The actions of Amazon have inconvenienced me twice inside a week and even put me in bad stead at work through the actions of their logistics service. Then they have the nerve to blame me for their error! I'm so angry.
I could do the British thing and write a really angry e-mail, but I want results, not 'thank you for your e-mail.' with a bunch of customer service blarg. I'm not sure how to handle the situation, but I'm really pissed off.
EDIT: Oh and just as proof that I have the parcel, you can see it here on my sofa.
I pre-ordered both Yakuza 6 After Hours Premium Edition and God of War Collectors edition.
Yakuza was supposed to be delivered on Tuesday. I am working all week so I keep an eye on my e-mails, I get one saying that it's been delivered and I'm pretty hyped up to go home and get set up. Problem is, it never happened like that. I got home and there was a slip on the floor. I anticipated my product had been left with a neighbour. Oh no, no, no. This genius decided to leave it inside my recycling bin, where someone probably saw an Amazon box and an opportunity. Check out the slip they left me.
I live in a relatively safe neighbourhood in my town but it is still targeted by thieves and someone somewhere has my game. For those who don't live in the UK, the local council issue us these blue boxes to place glass and plastic recyclable items inside. Once a fortnight the bin men come and collect them, the following week they collect the bins and it cycles weekly between the two.
They look like the boxes in the image above. So bare in mind, they're in plain sight, on the street and anyone can look inside. Safe place, my arse.
So I called Amazon and kicked off, I was pretty miffed. £80 down the shitter, I wanted my game. The lady I spoke too in a call centre, who, no disrespect, spoke very little English and struggled to communicate with me, told me that Amazon would open an investigation and send a replacement if they found there was an error. However, they didn't issue a replacement, they can't. Because they are out of stock. Which they didn't tell me about, they just sent me an e-mail saying I am getting a refund. Brilliant. I have had to pay a Premium to get it from another seller because people have bought the initial stock, knowing they won't get any more in, and marking up the price. Just like CeX with the Mini NES/SNES.
Outraged, I e-mail them back. They say they're going to give me £10 promotional credit, even though the additional cost of the game was more than £10 and that they'll pass on my complaint. This was Tuesday, so 17.04.18. I have to explain this, because it leads into the God of War issue.
To avoid further mishap, I asked my manager if I can have God of War delivered to work and he said yes. (In fact he said I can direct all parcels to work happily but I suppose that's besides the point, company policy used to prevent us from doing it previously.)
So I changed the delivery address to my work address and at 11am today, a deliveryman brought God of War. Woop woop right? Well, not quite.
My colleague who accepted the parcel on the shop floor came and gave it to me. I was out the back when it was delivered. My fiancee stopped by quickly and picked the parcel up to take home with my son as she is on maternity leave and needed to do some shopping in town, so it was convenient for us both and I wouldn't be lugging home a big box on the bus.
Half an hour later, the deliveryman comes back into store and waits at the back. It's dinner time and a peak period so all of our counters are smashed with customers coming in to do business. My manager asks me what he wants and I reply honestly with "I don't know." - because I don't.
The colleague who originally accepted the parcel is asked to go and speak to him. The deliveryman tells him that he wants the parcel back. Surprised I wonder why, because the name and address matched perfectly, so what's the issue? My colleague informs the manager of the situation, who is now looking a bit uncomfortable and asks where it is so that he can return it. I question why he wants it back and nobody knows.
After a few minutes, the deliveryman skips the queue, comes straight to me at the front as he's probably guessed it was my parcel with everyone looking at me. He walks in front of my customer and asks me for the parcel back, telling me that he has other jobs he needs to get too. I explain that it's been collected by my fiancee and no longer on store premises and he protests that he's been told by his manager to get it back.
He goes as far as to take out his mobile phone, ring his manager and pass me the phone, telling me to speak to his manager. By this point as I'm sure you can imagine, my own manager is very unhappy with the situation because customers are looking angrily at this guy who is holding up the queue.
The manager informs me that the parcel was sent out in error as God of War is supposed to be released tomorrow, so I should not have it. I explain that I physically don't have the parcel to give back to the deliveryman and he gets angry at me and tells me that I shouldn't have accepted the parcel because they've now broken the street date! He gets angry with me, the customer and says I need to find a way to return it so they can re-deliver it tomorrow.
I tell him that I'm not willing to do that and physically can't because I am at work and get tells me to return the phone to the deliveryman who he shouts and swears at (I mean you could hear it from across the room) and then the deliveryman leaves.
I'm home from work with my parcel now and I don't know what to do. I'm really unhappy with the situation. My manager is very displeased and as a result has gone back to the old policy of 'no parcels delivered to work.' But even if I complain to Amazon, what will they do? They can't come and get the parcel before tomorrow to deliver it tomorrow. That's stupid and makes no sense at all. They won't refund it, which I don't want anyway, because I have the parcel. But I still want some justice out of this situation. The actions of Amazon have inconvenienced me twice inside a week and even put me in bad stead at work through the actions of their logistics service. Then they have the nerve to blame me for their error! I'm so angry.
I could do the British thing and write a really angry e-mail, but I want results, not 'thank you for your e-mail.' with a bunch of customer service blarg. I'm not sure how to handle the situation, but I'm really pissed off.
EDIT: Oh and just as proof that I have the parcel, you can see it here on my sofa.
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