Man, anyone have any idea how to deal with this Big in Japan crap? They supposedly forwarded me the Famicom ROB what is now 2 and a half months ago, still hasn't arrived. Sent them 3 emails, both through their site's "contact us" and directly to their support email, no response. They seemingly have no other means of contact.
I don't know what else to do, except I guess try to talk to Paypal to get the $10 or so that went towards the actual shipping of the item back. Which does nothing for the 500 yen for the service itself from BiJ (which wasn't via paypal), nor the cost of the original item. Plus it would get me blacklisted from them I guess, not that I really care at this point.
Just super lame, and really wish I had gone with Tenso instead at this point. I mean, if they would at least respond to a damn e-mail about this, that'd be SOMETHING, but they don't even seem to have the decency to do that.
tldr: I sure as hell wouldn't recommend anyone else ever using Big in Japan if you need a forwarding service.