f you use the source I would highly reccomend avoiding their online store
I chronicled my misadventures on the last PB thread but to summarize
Friday
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Order 2 Playbooks to PM staples, very friendly CSR
Saturday
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AM - Still have not received invoice, finally able to get through and it is discovered they screwed up my e-mail address. They are unable to resend the invoice or correct my e-mail in the system
PM - Staples has more stock, I am holding 2 in my hands and call the source in to cancel. I am told I am not allowed because it is "in production". I had been told by the CSR on friday that nothing would be done with any orders until monday, so I know it is bull
Monday
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AM - Open online ticket, detailing above and how I would like to receive an invoice and confirmation of pricematch and shipping (never answered)
PM - Getting fed up I call back and reach someone after about 3 attempts, he assures me that he will personally send the invoice once my item has shipped (never calls back)
Friday
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AM - Noticing everyone on RFD seems to have received theirs I call back and escalate to a manager who says she will call me back. Eventually I am called back and my order is "lost in transit" and that my CC will be refunded this week soemtime.
They did offer to resend me some PB's but after all this I had to laugh and refuse, also I will aparently get a $20 GC. The funny thing is the CSR who took my order was awesome and made a simple clerical error. The fact that this multimillion dolllar corporation is paralyzed afterwards to do something so simple as send an invoice or escalate a customer issue is insane.
I'm pretty sure my adventure is not over and I will be calling back when my CC is not refunded..but maybe I'm bitter
But he worst part of the experience is their phone system. It will put you in a queue, after 15 minutes it will clumsily route you to a different mailbox where it will say if you are accidentally disconnected to please call back...then it will immediately hang up on you forcing you to be the bottom of the queue again. Every single time