Well, I opened the Dusk Shadow controller I bought off of Best Buy. I ordered it online, and although there was a puncture in the box it didn't go all the way through and when I tested it with my finger it held up. So I felt safe to open it.
I opened it the other night and took the controller out and cleaned it (how the fuck do they get so dusty in that packaging?) with alcohol wipes today. It was then that I noticed some scratches on the front and back ("Okay. You can't expect perfection. If you get another one it'll be the same, except they could be worse.") Then, I looked closer and noticed something as I turned it over: I could see clips when I looked inside the left edge where the two parts meet.
It turns out the thing wasn't put together properly, and there was more room on the left side. You could see the clips if you looked closely, and putting a bit of pressure on it didn't fix it. So I took it back and they exchanged it for me tonight.
It was close to closing time, and the hot girl who served me was surely wanting to go home. She was really nice, though. She asked if I wanted to exchange it and I said yes, or just to get my money back, but I knew that wouldn't be likely since it'd been opened. She had a guy go look for more, and he brought one -- complete with that box ruining, roped security protection thing they put on certain items -- and she exchanged it for that one. I didn't bug them to get one with a better box, because I knew the damage from the tight security rope would only be to the box itself.
I was kind of wishing I could just get my money back because the controller was kind of disappointing in person, and not having the grips made it feel a bit cheap, but I had opened it so I didn't really ask.
I told her about the problem and she quickly looked. She acted like she saw it and agreed, but I don't know if she looked close enough. Either way, good customer service.
She said we'd open the new one up and check it, but I asked her if I could check it at home because I have OCD and like to wash my hands before touching controllers. She was fine with that, and didn't even slice it open -- which I thought she had to and said would be more than fine, as it's necessary for exchanges usually. But she didn't.
I may just sell it on Kijiji and try to get $70 or so, out of my $85 back. I'm not sure.